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Performance Standards: Describe any performance measures, metrics, and/or Service Level Agreements (SLA) that apply to the delivery of the goods or services. Performance Management: Explain

Performance Standards: Describe any performance measures,

metrics, and/or Service Level Agreements (SLA) that apply to the

delivery of the goods or services.

Performance Management: Explain the method for measuring

performance and how any defects in performance (or product quality) will be corrected

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