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Performance Standards: Describe any performance measures, metrics, and/or Service Level Agreements (SLA) that apply to the delivery of the goods or services. Performance Management: Explain
Performance Standards: Describe any performance measures,
metrics, and/or Service Level Agreements (SLA) that apply to the
delivery of the goods or services.
Performance Management: Explain the method for measuring
performance and how any defects in performance (or product quality) will be corrected
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