Question
Periodically, customers of a financial services company are asked to evaluate the company's financial consultants and services. Higher ratings on the client satisfaction survey indicate
Periodically, customers of a financial services company are asked to evaluate the company's financial consultants and services. Higher ratings on the client satisfaction survey indicate better service, with 7 the maximum service rating. Independent samples of service ratings for two financial consultants are summarized here. Consultant A has 10 years of experience, whereas consultant B has 1 year of experience. Use
= 0.05
and test to see whether the consultant with more experience has the higher population mean service rating.
Consultant A | Consultant B |
---|---|
n1 = 16 | n2 = 10 |
x1 = 6.82 | x2 = 6.27 |
s1 = 0.64 | s2 = 0.75 |
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