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Periodically, customers of a financial services company are asked to evaluate the company's financial consultants and services. Higher ratings on the client satisfaction survey indicate

Periodically, customers of a financial services company are asked to evaluate the company's financial consultants and services. Higher ratings on the client satisfaction survey indicate better service, with 7 the maximum service rating. Independent samples of service ratings for two financial consultants are summarized here. Consultant A has 10 years of experience, whereas consultant B has 1 year of experience. Use

= 0.05

and test to see whether the consultant with more experience has the higher population mean service rating.

Consultant A Consultant B

n1 = 16

n2 = 10

x1 = 6.82

x2 = 6.27

s1 = 0.64

s2 = 0.75

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