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Periodically, customers of a financial services company are asked to evaluate the company's financial consultants and services. Higher ratings on the client satisfaction survey indicate

Periodically, customers of a financial services company are asked to evaluate the company's financial consultants and services. Higher ratings on the client satisfaction survey indicate better service, with 7 the maximum service rating. Independent samples of service ratings for two financial consultants are summarized here. Consultant A has 10 years of experience, whereas consultant B has 1 year of experience. Use

= 0.05

and test to see whether the consultant with more experience has the higher population mean service rating.

Consultant A Consultant B
n1 = 16 n2 = 10
x1 = 6.84 x2 = 6.26
s1 = 0.69 s2 = 0.75

(a)

Compute the value of the test statistic. (Round your answer to three decimal places.)

(b)

What is the p-value? (Round your answer to four decimal places.)

p-value =

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