Peter engaged a live band for his fundraising event. They came highly recommended. Unfortunately, they turned out to be not as captivating as they were advertised online. Apparently, they had a different drummer this night. This is a factor of which characteristic of a service?

Question 12 options:

	Inventory
	Intangibility
	Inseparability
	Inconsistency

Honda's Service Centre understands that people don't want to take a whole day off to receive maintenance on their vehicles. On the other hand, the service centre can handle only a limited number of vehicles before the 9 AM rush and after 5PM. So, they have a drop off/ pick-up service that will allow owners to leave their vehicles in the morning and receive a ride to work and after work to pick up their vehicle. Honda Service Centre is trying to control which characteristic of a service?

Question 13 options:

	Inseparability
	Inconsistency
	Intangibility
	Inventory

Melanie gets her hair done every other week. The hair stylist washes her hair, deposits a treatment, and styles it. Although Melanie has some of the products that her stylist uses at home, the actual feeling of getting her hair done cannot be replicated at home. Also, it ends when her appointment is done. This represents which characteristic of a service?

Question 14 options:

	Inseparability
	Intangibility
	Inventory
	Inconsistency

Nadine runs a temporary assistance agency. She has several executive assistants that will go to health clinics or other office settings and cover for holidays or illnesses. Lately she has been trying to hire more employees as she has more requests than she does people. However, she knows that this influx never lasts. The next few months she could possibly not have enough work for her staff. Nadine has a problem with which characteristic of a service?

Question 15 options:

	Inventory
	Inconsistency
	Inseparability
	Intangibility