(Peyton) Explain why you picked that process The process I chose is an improved managing and knowledge base among the workflow This process will involve several steps and is very crucial for ensuring we provide accurate, up to date and easy accessibility to internal and external users BPM is more than just automating some simple steps While automation can make a business more efficient, it cannot be used to provide a competitive advantage BPM, on the other hand, can be an integral part of creating that advantage (UMGC) I choose it because a well maintained knowledge base can ensure both employees and customers have access to accurate and useful information at all times Explain the steps you might take to analyze how to improve the process Collecting data, by gathering quantitative data on any processing metrics for example, a time for review, frequency of updates and searching for constant success rates Mapping the current process of the current workflow Pilot and Test, by monitoring results and gathering any feedback to assess the effectiveness of any changes Who should be involved with you Content Creators, Review Team Members, Employees and Customers, HR and Training Teams, and Project Managers What are some of the questions you should ask about the current process What would be the average time taken from content submission to publication How easy is it for users to find the information they need How effective is the communication between content creators and reviewers How is the user's feedback currently collected into content updates How will you know if the process was actually improved Reduction in average review and approval times Positive feedback will occur from team members about the ease of the new process The number of automated tasks will be implemented on their impact on the workload Regularly we can review process and performance and user feedback to ensure that we are improving everyday and making any necessary adjustments (Hannah) Improving the Medical Process for Active Duty Military Members 1 Explain why you picked that process The process I chose is an improved medical system for military members to actually be seen and have their health taken care of Currently, many of my coworkers as well as myself, have been experiencing issues with not being seen by medical to help with making sure our health is taken care of Efficient medical care is crucial for military personnel Long waits and complicated scheduling can discourage those seeking necessary treatment, potentially leading to additional health complications down the line A streamlined process would improve patient experience, potentially leading to better health outcomes 2 Explain the steps you might take to analyze how to improve the process Data Collection Gather information on average wait times, patient satisfaction with the scheduling system, and common pain points This can involve surveys, interviews with patients and medical staff, and reviewing appointment logs Process Mapping Create a visual representation of the current scheduling process, identifying each step and potential bottlenecks Benchmarking Research how other healthcare systems (e g , VA hospitals, private clinics) manage appointment scheduling for insights on best practices Reaching out to partners Reaching out to additional clinics out in town can help reduce wait times and scheduling issues Having those partners that are willing to take military members will significantly increase availability of healthcare providers for those who need it 3 Who should be involved with you Patients Their negative experiences and feedback are crucial for understanding frustrations and identifying areas for improvement Medical Staff Their insights on scheduling challenges and workload distribution are valuable IT Specialists They can evaluate the existing scheduling software and identify potential technology solutions Military Leadership Coming from personal experience, their support is essential for implementing changes and allocating resources They are the push button that medical has been needing to start improving their system 4 What are some of the questions you should ask about the current process What are the average wait times for appointments What difficulties do patients experience when scheduling appointments How efficiently is the current scheduling software utilized Could the appointment types be better categorized for faster routing Who is being prioritized over other patients and how is that going to be balanced Are there alternative scheduling methods patients would prefer (e g , online portals, phone scheduling, emailing) 5 How will you know if the process was actually improved Reduced wait times Track changes in average wait times for appointments Increased patient satisfaction Conduct follow up surveys to gauge satisfaction with the scheduling process If not, asking my coworker's experience regarding medical's changes will do just fine Improved staff efficiency Monitor if the new process streamlines workflow for medical staff Increased appointment utilization Analyze if changes lead to more patients seeking timely medical care By implementing these steps and actively involving stakeholders, the military medical system can work towards a more efficient and user friendly appointment scheduling process, ultimately prioritizing the health and well being of its personnel Honestly, I really wish this was something that could legitimately happen because i've had so much dissatisfaction with medical lately it would be instantaneous to see any positive changes (Ryan) Explain why you picked that process 1 The process I have chosen to improve is the in processing of military members to our unit Currently, new arrivals go through multiple steps, including documentation, medical checks, and orientation briefings This process is time consuming and often results in delays and frustration I think there could be multiple better ways to go about this Effective in processing is critical for ensuring new members are quickly integrated and mission ready The current process is inefficient, causing delays and frustration for both new arrivals and staff Explain the steps you might take to analyze how to improve the process Map the existing process Create a detailed flowchart of the current in processing steps and gather data on the time taken for each step and common bottlenecks Identify Pain Points Conduct interviews with recently processed members and staff to understand their challenges and collect feedback on specific areas that cause delays or confusion Benchmarking Research best practices from other military bases or organizations with efficient in processing procedures Develop Improvement Strategies Streamline documentation and medical check procedures, introduce digital forms, and consolidate briefings to minimize redundancy and implement a clear, step by step guide for new arrivals to follow Measure Test the proposed improvements with a small group of new arrivals and Measure the time taken for each step, overall processing time, and satisfaction levels of both staff and new arrivals Who should be involved with you 1 CSS Medical Recently Processed Military Members What are some of the questions you should ask about the current process 1 How long does each step of in processing take What are the common causes of delays How do new arrivals perceive the in processing experience Are there redundancies or unnecessary steps What technical issues (if any) slow down the process How will you know if the process was actually improved 1 Quality of Feedback More actionable insights from feedback Customer Satisfaction Scores Improved scores post implementation Process Efficiency Reduced time and resources required for feedback collection and analysis By following these steps, involving key players, and continuously monitoring the process, we can ensure that our customer feedback collection process is effective, efficient, and yields valuable insights for continuous improvement

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(Peyton) Explain why you picked that process. The process I chose is an improved managing and knowledge base among the workflow. This process will involve

(Peyton)

Explain why you picked that process.

The process I chose is an improved managing and knowledge base among the workflow. This process will involve several steps and is very crucial for ensuring we provide accurate, up to date and easy accessibility to internal and external users. BPM is more than just automating some simple steps. While automation can make a business more efficient, it cannot be used to provide a competitive advantage. BPM, on the other hand, can be an integral part of creating that advantage. (UMGC). I choose it because a well maintained knowledge base can ensure both employees and customers have access to accurate and useful information at all times.

Explain the steps you might take to analyze how to improve the process.

Collecting data, by gathering quantitative data on any processing metrics for example, a time for review, frequency of updates and searching for constant success rates.

Mapping the current process of the current workflow.

Pilot and Test, by monitoring results and gathering any feedback to assess the effectiveness of any changes.

Who should be involved with you?

Content Creators, Review Team Members, Employees and Customers, HR and Training Teams, and Project Managers.

What are some of the questions you should ask about the current process?

What would be the average time taken from content submission to publication?

How easy is it for users to find the information they need?

How effective is the communication between content creators and reviewers?

How is the user's feedback currently collected into content updates?

How will you know if the process was actually improved?

Reduction in average review and approval times.

Positive feedback will occur from team members about the ease of the new process.

The number of automated tasks will be implemented on their impact on the workload.

Regularly we can review process and performance and user feedback to ensure that we are improving everyday and making any necessary adjustments.

(Hannah)

Improving the Medical Process for Active Duty Military Members

1. Explain why you picked that process:

The process I chose is an improved medical system for military members to actually be seen and have their health taken care of. Currently, many of my coworkers as well as myself, have been experiencing issues with not being seen by medical to help with making sure our health is taken care of. Efficient medical care is crucial for military personnel. Long waits and complicated scheduling can discourage those seeking necessary treatment, potentially leading to additional health complications down the line. A streamlined process would improve patient experience, potentially leading to better health outcomes.

2. Explain the steps you might take to analyze how to improve the process.

Data Collection: Gather information on average wait times, patient satisfaction with the scheduling system, and common pain points. This can involve surveys, interviews with patients and medical staff, and reviewing appointment logs.
Process Mapping: Create a visual representation of the current scheduling process, identifying each step and potential bottlenecks.
Benchmarking: Research how other healthcare systems (e.g., VA hospitals, private clinics) manage appointment scheduling for insights on best practices.
Reaching out to partners:Reaching out to additional clinics out in town can help reduce wait times and scheduling issues. Having those partners that are willing to take military members will significantly increase availability of healthcare providers for those who need it.

3. Who should be involved with you?

Patients: Their negative experiences and feedback are crucial for understanding frustrations and identifying areas for improvement.
Medical Staff: Their insights on scheduling challenges and workload distribution are valuable.
IT Specialists: They can evaluate the existing scheduling software and identify potential technology solutions.
Military Leadership: Coming from personal experience, their support is essential for implementing changes and allocating resources. They are the push button that medical has been needing to start improving their system.

4. What are some of the questions you should ask about the current process?

What are the average wait times for appointments?
What difficulties do patients experience when scheduling appointments?
How efficiently is the current scheduling software utilized?
Could the appointment types be better categorized for faster routing?
Who is being prioritized over other patients and how is that going to be balanced?
Are there alternative scheduling methods patients would prefer (e.g., online portals, phone scheduling, emailing)?

5. How will you know if the process was actually improved?

Reduced wait times: Track changes in average wait times for appointments.
Increased patient satisfaction: Conduct follow-up surveys to gauge satisfaction with the scheduling process. If not, asking my coworker's experience regarding medical's changes will do just fine.
Improved staff efficiency: Monitor if the new process streamlines workflow for medical staff.
Increased appointment utilization: Analyze if changes lead to more patients seeking timely medical care.

By implementing these steps and actively involving stakeholders, the military medical system can work towards a more efficient and user-friendly appointment scheduling process, ultimately prioritizing the health and well-being of its personnel. Honestly, I really wish this was something that could legitimately happen because i've had so much dissatisfaction with medical lately it would be instantaneous to see any positive changes.

(Ryan)

Explain why you picked that process. 1. The process I have chosen to improve is the in-processing of military members to our unit. Currently, new arrivals go through multiple steps, including documentation, medical checks, and orientation briefings. This process is time-consuming and often results in delays and frustration. I think there could be multiple better ways to go about this. Effective in-processing is critical for ensuring new members are quickly integrated and mission-ready. The current process is inefficient, causing delays and frustration for both new arrivals and staff.
Explain the steps you might take to analyze how to improve the process.
1. Map the existing process - Create a detailed flowchart of the current in-processing steps and gather data on the time taken for each step and common bottlenecks.
2. Identify Pain Points - Conduct interviews with recently processed members and staff to understand their challenges and collect feedback on specific areas that cause delays or confusion.
3. Benchmarking - Research best practices from other military bases or organizations with efficient in-processing procedures.
4. Develop Improvement Strategies - Streamline documentation and medical check procedures, introduce digital forms, and consolidate briefings to minimize redundancy and implement a clear, step-by-step guide for new arrivals to follow.
5. Measure - Test the proposed improvements with a small group of new arrivals and Measure the time taken for each step, overall processing time, and satisfaction levels of both staff and new arrivals.
Who should be involved with you 1. CSS
1. Medical
2. Recently Processed Military Members
What are some of the questions you should ask about the current process? 1. How long does each step of in-processing take?
1. What are the common causes of delays?
2. How do new arrivals perceive the in-processing experience?
3. Are there redundancies or unnecessary steps?
4. What technical issues (if any) slow down the process?
How will you know if the process was actually improved? 1. Quality of Feedback -More actionable insights from feedback.
1. Customer Satisfaction Scores - Improved scores post-implementation.
2. Process Efficiency - Reduced time and resources required for feedback collection and analysis.

By following these steps, involving key players, and continuously monitoring the process, we can ensure that our customer feedback collection process is effective, efficient, and yields valuable insights for continuous improvement.