PG Industries' Manufacturing VP Laine Finnegan was so impressed with your work on last week's internal audit that she's asked you to come in to talk to her department about the results. One of your recommendations included incorporating teams into the department to address certain tasks, including designing a new training program. When you go speak to the department, you want to describe to them some of the benefits of working in teams, both to them as individual employees and to the organization as a whole, to help them understand why this is a good option for everyone.

• Describe the steps in a formal control process.
• What goal would you select to evaluate in this process?
• What control could you use to measure progress toward the goal?
• If you realized that performance was not matching expectations, what steps might you take to get things back on track? Be as specific and concrete as possible.