Phorwex Canada Inc. is a cleaning and hygiene catalogue company that accepts customer orders by phone, online, and mail. About 75% of customer orders are received by phone; salespeople complete the paper order and send it (by fax) to the main office for shipping. The remaining orders are mainly online with very few sent through postal mail.

The company has experienced many issues with customer orders in terms of delays in data entry, errors in customer information, incorrect order details, and so on. The firm decided to develop a real-time system for phone orders that can be used by salespeople who accept orders from customers.

You have been hired to assist the company as they design the new order system and recommend the set of controls required to solve these issues.

What key attributes need to be included in the new real-time order system?

What controls policies and procedures should be adopted?