Please address the all questions below. Answers should not be too short. You can fill in with the general ideas/answers.

Question 1: What are 2 interpersonal skills and explain how you would use them to build relationships based on respectful interaction with:

a. your team members and b. your clients.

Question 2: How would you facilitate respectful communication among your team members when they come from diverse social or cultural backgrounds? Provide an example if relevant.

Question 3: What are 2 problem-solving skills and explain how you would use them to resolve communication challenges? Provide an example if relevant.

Question 4: What are 2 decision-making skills and explain how you would use them to resolve communication challenges? Provide an example if relevant.

Question 5: What are 2 legislative requirements that you should take into account to ensure that all your communication in the workplace is compliant? Explain the application of these requirements.

Question 6: What are 2 examples of organisational requirements that you should take into account to ensure that all your communication in the workplace is compliant? Explain the application of these requirements.

Question 7: How do you seek feedback from a friend or work colleague to improve your own communication? Please describe the feedback received and what you would do to improve your own communication techniques.

Question 8: Read the following case study and answer the questions that follow: You are the HR manager for an IT company. Recently 2 of your team members had a difficult confrontation due to different political opinions. There was a very heated conversation and this has affected the larger team.

Question 8-1: Develop a formal email to these team members where you articulate to them the importance of effective and respectful communication in their role, and how this is expected for the benefit of the team. (not too short email)

Date:

From:

To:

About:

Best regards,

After your email, both employees seemed to agree and the communication challenge seemed to be resolved. However, not long after the incident, you notice that their relationship is not what it used to be. They do not communicate with each other at all and you are concerned, as efficient communication between them is vital for their roles.

Question 8-2: What would you do to obtain confirmation and ensure that the communication issue has been resolved between your team members?

Question 8-3: How would you provide feedback and additional support to these team members to ensure that this situation does not happen again

Question 8-5: If the situation was going to escalate to your superiors and you were required to report on the issue, what type of information would you collect to substantiate your report?