Please analyze the attached oor plan of a hotel beach pool service environment. You find three particular moments of truth indicated on the map. Provide detail at each of the three points as follows: 1. imagine you were the person in charge who created the service ow: what would you have wanted the person to feel and experience here? Name at least one experience at each moment of truth that you would have wanted your customer to feel at that moment in the service ow. 2. Name three examples for each moment oftruth that show how the planned experience may be disrupted through occurrences that are {or are not) in the control ofthe front line staff at that point. 3. Lastly. please explain if any ofthe three disru ptors can potentially be fixed by the employee. and howthey should be fixed, or, alternatively: ifthey cannot be fixed, what consequence would you see for the customerl'service provider. Legend: SP = Sales Person I DC = Other Customer 1 EM = Employee E Screen Shot 2021-03-02 at 7.0334 PM.png --- @ CE) @cac Q o