Please answer all questions below

NAGER'S ENVIRONMENT Case Questions 1. Discuss the challenges regarding corporate social responsibility that companies in the ap- parel industry face in their supply chains around the world. 2. Discuss the meaning and implications of the statement by a Nike representative that "con- sumers are not rewarding us for investments in improved social performance in supply chains." 3. What does it mean to have an industry open-systems approach to social responsibility? What parties are involved? Who are the stakeholders? 4. What is meant by "leadership beyond borders"? 5. Is it possible to have "a compatibility of profits with people and planet"? Whose responsibil ity is it to achieve that state? 6. Research Nike's CSR actions since this time frame and why it has earned the reputation as one of the world's foremost organizations in sustainability.Lambda - Arrival Rate (Calls per Minute) Mu - Service Raie(Calls per Minute) Servers 11: Time Server Bus rho Probability of 0.503 0.333 0.1 10 0.030 0.01 2 0.0003 0.00003 In the s stem CUSTOMERS CUSTOMERS CUSTOMERS 0.74 0.07 0.03 0.01 TIME (Minutes) TIME (Minutes) TIME (Minutes) Time in System t(s) Y 4.33 4.38 Time in Line -I Y 0.53 0.03 TIME (Seconds) TIME (Seconds) TIME (Seconds) Time in System I(s) Y 239.7 201 .5 Time in Line I Y 31.7 3.5 Number in System n(s) Number in Line n I Y Y NT QUESTIONS this chapter, develop a six-month projection and then present it to a group of your peers. 2. Develop a break-even analysis for your business.The purpose of this exercise is to discuss the situation facing a manager and help her determine how many servers to use and what the characteristics of the system will be. Endeavor Communications, a long distance provider, is reevaluating its account management department for handling customer service questions and requests. During the 6:00 pm to 10:00pm time period, past data hat calls to the account management department occur at an average rate of one call every 6.5 minutes. A study of past service times indicate that the average time to process a caller's question/request is 4.3 minutes. Like other phone systems, when a call comes in and all the servers are busy, the caller hears a message telling them to hold until the next server is available Top management at Endeavor Communications understands that the staffing decision involves the analysis of trade-offs. Increasing the number of servers will reduce the waiting times and increase the probability of immediate service at a higher cost with more idle time for the servers. Management has decided that the GOAL of the account management department is to immediately answer and service at least 90% of the incoming calls during the busiest time period of 6:00 to 10:00pm. They have asked you to determine the staffing level that will help them meet this goal. Also, they'd like you to provide your own recommendations. 1. What are the arrival and service rates in Calls per MINUTE? Use the spreadsheet to calculate these: A. (calls per minute) = (calls per minute) = 2. Since you are not required to perform the calculations in the case of multiple servers, you are provided with these results in the table that follows. You DO need to determine the information for the case of one server and RHO for 2 and 3 servers, Please fill in the chart below based on the numbers you calculate using your EXCEL FILE which can be found under LabEx Files on the course webpage. USE THREE DECIMAL PLACES IN ALL PROBABILITIES Servers 2 3 % Time Server Busy (rho) Probability of 0.503 0.515 0.333 0.341 0.110 JAWN-O 0.113 0.036 0.025 0.012 0.005 0.0003 0.001 0.00003 0.0003 In the system CUSTOMERS CUSTOMERS CUSTOMERS Number in System n(s) 0.74 0.67 Number in Line n(0) 0.08 0.01 TIME (Minutes) TIME (Minutes) TIME (Minutes) Time in System t(s) 4.83 4.36 Time in Line t() 0.53 0.06 TIME (Seconds) TIME (Seconds) TIME (Seconds) Time in System ((s) 289.7 261.5 Time in Line t() 31.7 3.5 These may be helpful----ONE SERVER FORMULAS: Pa = (1-p)p P. Vu ns= 2/(p=1) ni= p[2/ (H-X)]= phs ts = 1/ (H-1) to= p[1/ (H-X)]=ptsQUESTION 17 A/an is a universal thought or shared historical memory which is largely unconscious. O Archetype O Temperament Personality constant O Typology QUESTION 18 study involved subjects being ordered to administer strong electric shock to another subject, who was a confederate. O Solomon Asch's conformity O Milgram's obedience O Zimbardo's prison experiment O Rorshach's inkblot QUESTION 19 A personality is a related grouping of personality traits. O Type O Evaluation O Category Assessment QUESTION 20 in Freudian theory, is all the instinctual urges that humans inherit, including eros and Thanatos Old O Ego O Superego