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Principle of management True and false Apple used the hotel concierge as inspiration for developing their retail stores and the Genius Bar. TF Control is the process of formulating, implementing, and evaluating strategies.TF Objectives can be used as yardsticks for measuring actual performance.TF An example of feedforward control is when a farmer decides to harvest his corn crops ahead of schedule to prevent a total loss of product when the Hurricane arrives (which is forecast to pass directly over the farm in a couple of days). TF Concurrent control involves learning from past mistakes.TF Typically, longrange plans include fiveyear financial projections. TF Objectives based on corporate vision translate down and control measures of results translate up the performance pyramid of strategic control.TF 8. External audits are precisely the same as internal audits.TF 9. In today's age of social media, organizations include resources such as YouTube and Twitter as part of their crisis management tool kit. TF 10. Crisis management involves anticipating and preparing for events that could cause damage to the organization.TF 11. Whenever possible, each contingency plan should specify early warning signals.TF 12 . Company's committed to quality goods and services would do well to strive for the Malcolm Baldridge National Quality Award as one ofthe benefits is free media attention.TF 13. According to experts, getting a new customer costs five times more than keeping a current customer.TF 14 . Because they are intangible, services cannot be measured.TF 15. TOM managers dedicated to kaizen are never happy with the final outcome of a project.TF 16. Empowering employees at all levels is an essential component of TOM.TF 17. TQM advocates like the concept of teams.TF 18. A run chart could be used to keep a tally of manufacturing defects that occur based on the day of the week.TF 19. Deming's quality management philosophy is a direct outgrowth of Taylor's scientific management.TF 20. Deming believed quality improvement drives the entire economy, in short, everyone wins when quality improves.TF 21. According to Deming, technology is the most important part of the production |ine.TF 22. The value of observed data and experimentation is emphasized in Deming's PDCA cycle.TF 23. Avoidance of slogans and targets is advocated by Deming's 14 points.TF 24. One of Deming's 14 points recommends getting rid of numerical quotas.TF 25. The transformation to Deming management is not just the manager's job, but everyone's job.TF