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32. Read the scenario below and answer Questions 32 and 33. There appears to be a number of underlying tensions and hostilities within John's workgroup. John points this out to Julie, the group supervisor. In particular, John suggests that perhaps Julie should talk individually to each of the members to find out what the issues are. She isn't sympathetic to this suggestion and says, "Look, conflict is just a part of life. If you cannot stand the heat, you get out of the kitchen- that is my motto. I don't want to intervene, I want to let things boil, and see who comes out on top. That is the way to identify people with real potential- the leaders of tomorrow. Survival of the fittest, right? I got to where I am now by not chickening out when pressure was on. I suggest you do the same if you want to get on around here!" What style of managing conflict is John adopting? a) Competition b) Accommodation c) Collaboration d) Avoidance e) Compromising 33. The approach to managing conflict that Julie has adopted is a) accommodation b) collaboration c avoidance d) compromising e) competition 34. Which of the following conflict behaviours would not be likely to occur in the differentiation phase of conflict? a) Parties clarify their separate views on the issues ) Parties emphasize differences that exist between them ) Parties claim that the other person has caused the conflict d) Parties challenge facts that the other person offers e) Parties explore viable solutions to problems 35. Gene is the foreman of a production crew. From time to time in the past, the product development section tapped the production crews for operators to augment their own operator personnel to run test products on special machines. This put little strain on the production crews, because the demands were small, temporary and infrequent. Lately however, the demand for four production operators seems almost constant. The rest of the production crew must fill in for these missing people, usually by working harder and taking shorter breaks. If you were Gene, you would: a) Let it go for now; the crisis probably will be over soon b) Try to smooth things over with your own crew and with the development foreman; we all have jobs to do and cannot afford a conflict c) Let development have two of the four operators they pursue d) Go to development supervisor or his/her foreman and talk about how these demands for additional operators could best be met without placing production in a bind e) Go to the supervisor of production (Gene's boss) and get him or her to "call off" the development people 36. The less concrete and measurable goals are a) the harder it is to communicate to the other party what we want b) the easier it is to understand what your opponent wants c) the easier it is to determine whether a particular outcome satisfies our goals. d) the harder it is to acknowledge previous goals e) all of the above 37. Rigidity in conflict interactions are caused by a) anxiety, differences, emotions and uncertainties about conflict outcomes b) anxiety and cognitive differences in managing conflict outcomes c) anxiety, emotions and unrest in handling the outcomes of conflict d) emotions, uncertainties, and insecurity involved in managing the outcomes of the conflict e) all of the above 38. Which type of alignment action is illustrated by the wife in the following interaction between two spouses? Husband: You left the car on the street all night. (Said in an irritated tone) Wife: Well, it was fine; the streets are much safer lately. a) Excuse b) Justification c) Apology d) Remedy e) Conversational repair 39. If third parties exert motivational control during a conflict intervention, they a) renew their motivation and desire to work on the conflict b) exert power over only the issues which the parties care the most about c) use incentives that try to move the parties towards agreement d) use incentives to get other people to help intervene in the conflict e) convince the parties to use binding arbitration 40. Information as a source of power is ) the accumulation and presentation of data to change the other person's point of view or position on an issue b) an acknowledged accumulation of information, or mastery of a body of information, on a particular problem or issue ) the accumulation of money, raw material, manpower, time or equipment which can be used to create incentives for other people to comply, or as threats and punishments if they do not comply d) power derived from being located in a particular position in an organizational or communication structure e) all of the above