please answer all the parts of the question within 30 minutes. make sure the answer and reasons are explained in very detailed manner with reasons. answer should not be copied from somewhere else i will give negative ratings for sure. make sure the answer is very detailed.

10. Explain the concept of service standards and their importance. Identify two examples of services standards. 11. Explain why a company committed to best practice customer services may choose to measure its service standards. 12. Explain the concept of public relations as a method of marketing communication. In your answer, explain how it can be used as a form of product and/or service promotion. 13. Describe five methods through which a company can promote its products