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Molly Dogooder could not believe the feedback received from the recent employee survey. As HR Manager for Best Options Storage. Molly had always thought that the company had a happy and highly engaged workforce. Nonetheless, the data received presented a very different picture. Best Options Storage, located in Kingston, Jamaica, had been in business for 15 years and had been rapidly growing. The company employed over 11300 people, ranging from office workers who did bookings, to people who were in charge of placing and retrieving items from storage. to a group of 30 managers who supervised the various employees. Molly noted that only 200 people {or about 20%] of the workforce responded to the employee survey, but she couldn't understand why this was the case. The low response rate also caused her to wonder if the information presented was accurate and a true indication of problems at Best Options Storage. From the responses received, employees indicated that they received constant calls from the office {even on weekends} indicating that clients needed access to their storage units: therefore, someone had to go to the office and provide this service. Employees also indicated that they felt unsafe going to the units at the back of the facility to meet a client alone on a weekend. Also, feedback indicated that the work environment contained many safety hazards. such as improper equipment [forklifts and poor lighting}. and that the software used for booking and tracking storage units were outdated and very difficult to operate. Furthermore, some employees indicated that they hadn't had a vacation in a long time and that their boss encouraged them not to take time away from work. Molly was concerned and wondered what the next steps should be. The response rate was so low that she wondered if any action was required. Question #1 (a) Describe three (3] possible consequences if Molly chooses to ignore the results from the employee survey given the low response rate. [bi What steps would you take to mitigate the challenges associated with the consequences you have highlighted in question 1(a)? Question #2 {a} What possible reasons do you think the response rate was so low? (bi Discuss, with the use of three {3} examples, steps the company could take to improve the response rate for future surveys. Question #3 (a) How would you describe the culture and industrial relations environment at Best Options Storage? [bi Discuss three (3) key actions that are required to change the culture, particularly regarding health and safety at Best Options Storage. Question #4 (a) What employment lawls} wasfwere violated? [bi Describe the significance of the violation concerning relevant legislation. (c) Describe the approaches that you would implement to ensure that the violationls} never occur[s] again. Question #5 [a] Would Best Options Storage benefit from having Trade Union Representation? (bi Provide three {3} reasons to support your response. [cl With the use of relevant examples. describe three (3) approaches the management team could implement to have a sound harmonious industrial relations in a nonunionized environment