Please answer and give a thorough explanation. Thank you

State explicitly a crisis and then expound on how you'd respond. Ideally, you would have a communication plan from a bakery that you would then modify.For example, let's say a customer claims they ate a bagel at your bakery and it made them sick. They have a large social media following, and they've decided to air their grievances via Facebook and Twitter. How would you respond? What steps would you take to ensure the bakery kept its reputation and its customers?