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1. A comprehensive maintenance program will provide what benefits to the property's owner? 2. What is custodial maintenance? 3. What is corrective maintenance? 4. What is preventive maintenance? 5. What is deferred maintenance? 6. What types of custodial maintenance are required for elevators, lobbies, and other common areas, particularly in the COVID-19 environment? Have you read about any new technologies/techniques that advance this process? 7. What are the most important steps a real estate manager can take to minimize the threat to life and property from fire? 8. What are the most commonly used fire extinguishers used by property managers and why? 9. What is the most effective way to control pests (insects and animals)? 10. What governmental agency establishes job safety standards and what types of problems violate safety requirements? 11. Name six potentially hazardous materials that can pose health risks at managed properties. 12. What strategies can be employed to control energy consumption? 13. What kinds of actions can real estate managers take to ensure security at any type of property? 14. When are contractors the best choice to perform maintenance work? Maintenance that requires specialized skills or licensing (e.g., elevator maintenance, pest control applications) or if specialized (otherwise expensive) tools are required to do the work. [page 282] 15. What are job specifications and how are they used? 16. What is a contractor's quotation