Please answer from a military standpoint. After the interview, describe the process of the change by answering the following questions that are related to how they managed the process:

• How did the manager work to make things happen?
• Who was involved?
• How did they persuade others?
• What resources did they use?
• Also describe what was being changed? Why were these things important? How did these changes help the organization?
• As you reflect back on the interview, which do you feel was more important to the impact of the change: how things were changed, that is, process, or what was changed?