Please answer one (or more if you like) of the following questions: 1. Part of Social Media Marketing Ethics is taking responsibility for complaints, technical problems, etc. Please describe a situation where you experienced a problem or technical issue with a company. What actions, if any, did the company take to resolve the issue for you? How do you feel about the final result? Do you still consider yourself a customer of that company? Are you more likely or less likely to recommend them? Facebook 2. Most of us now use Facebook for personal connection, but here are some questions to consider and discuss this week about the opportunities for marketers to use Facebook to build their brand and reach out to customers. 3. What are some do and don'ts of using Facebook for marketing? 4. What are some effective ways you have seen companies use Facebook to engage their customers? 4 5. What are some things companies or brands that you have like on Facebook done to irritate you or maybe even done that "drive you crazy"?