please answer right now my question?

"It refers to a measurement tool that uses goals set by managers in four areas to measure a company's performance such as financial, growth assets and so on". 18. Based on above statement, which of the following is related to the statement above? A. Balanced scorecard. B. Management Information System (MIS). C. Market Value Added (MVA). D. Benchmarking. 19. How many steps that involved in the control process? A. Two. B. Three. C. Four. D. Five. 20. In the controlling functions, it has three types of control. Which of the following NOT includes in the types of control? A. Feedforward control. B. Feedback control. C. Traditional control. D. Concurrent control. [Total: 20 marks]