Please answer the below questions:

Case Study : https://www.topmarkessays.com/wp-content/uploads/2018/03/Assignment-case.pdf

1. What were the primary challenges facing Furmherji's Vehicle Inspection Department (FVID)? Which ones were the most important and why ?
2. In order to properly discuss process improvement in the context of Furmerji's Personal Vehicle Inspection Department, you will to draw the process map for Personal Vehicle Inspection Processes, based on this map, discuss the following questions?

• Who are external customers?
• Where is the bottleneck in this process ?
• What is the capacity of the process in cars per day?
• What is the total value-added processing time for check in, inspection, and data entry if we ignore waiting time?
• What is your assessment of the relationship between non-value-added time and value-added time in these processes3

1. What are your suggestions for improving processes at FVIS ? What metrics would offer the best indicators of the success of your ideas/suggestions?