Please assist me to answer the selection criteria for this role

The IT Systems Support Officer provides Level 1 & 2 service desk support to Council's 500+ users including employees and Councillors. In this role you'll be the first point of contact via telephone, face-to-face and email support via Council's ITSM toolset. You will provide technical and applications support across end user computing and mobile devices, and manage end-to-end incidents, requests and changes in-line with agreed service levels.

In addition, your responsibilities will include support to department SMEs for Council's IT security requests, applications maintenance and upgrades, telecommunications network and mobile device operations, assist with the invoice and requisition processing for the team.

Assist with these qustions in bold

The IT System Support Officer is also required to provide on-call and technical after-hours support on a rostered basis.

Please provide details of your formal qualifications, certifications, or any specific training that you have completed, that would assist you in this role.*

Please describe your systems support experience and technical expertise (please also make reference to the number and type of systems/applications that you supported).*

Please describe your Microsoft, Cisco Technologies and Audio Video Conferencing experience in a medium to large organisation.*

Describe the steps you took to identify, understand and solve a complicated problem/issue you have had to deal with recently. What alternatives did you consider? What was the result? *

What attracted you to apply for this position?*