Please complete all the questions below by downloading the Annual Report 2019 PT. Ramayana Lestari Sentosa Tbk. at the following link: https://www.idx.co.id/en-us/listed-companies/financial- statements-annual-report/

. The weighted value of each question is 20%.
Use the company's annual report as a reference for answering the following questions:
1. Describe the various value creation activities carried out by the retail company Ramayana Department Store!
2. According to your analysis, Ramayana Department Store will tend to take what types of purchasing decisions at the retail company?
3. How is the implementation of Supply Chain Management at Ramayana Department Store based on system design issues?
4. Analysis of the Ramayana Department Store branding strategy at the corporate brand level, or product brand if any! Are there any other alternatives that might be good for the company? Explain!
5. How is service recovery, which is implemented in Ramayana Department Store?