Please completely rewrite this letter so that it is between 100-200 words and:

• Respects and helps the customer
• Use the Indirect Strategy
• Employs appropriate techniques such as "Subordinate Clause" and especially Positive Voice and "Implied Refusal" , to effectively state the disappointing news without losing the customer.
• Provides some kind of alternate solution which is already suggested in the original.
• Is visually pleasing, easy to follow, and well written (grammar, flow, syntax, diction, and conciseness)

Dear Mr. Diaz:

We regret to inform you that we cannot allow you to convert the lease payments you have been making on your Canon X1000 color copier toward its purchase, much as we would love to do. We understand that you have been making regular payments for the past 16 months. Our established company policy prohibits such conversion of leasing monies. Perhaps you have noticed that we offer extremely low leasing and purchase prices. Obviously, these low prices would never be possible if we agreed to many proposals such as yours. Because were striving to stay in business, we cannot agree to your request asking us to convert all 16 months of rental payments toward the purchase of our popular new equipment.It is our understanding, Mr. Diaz, that you have had the Canon X1000 color copier for 16 months, and you claim that it has been reliable and versatile. We would like to tell you about another Canon modelone that is perhaps closer to your limited budget.

Sincerely,