Please consider the following conversation prompts in discussing Dr. Feinberg's thoughts: It is often said that "God is in the details," or conversely, "the devil is in the details." What details are we collectively missing in approaching healthcare from a customer-centric perspective?If this kind of customer-centric emphasis is possible in other industries (I'm thinking Publix in the grocery world, Southwest Airlines in transportation, etc.), why is it seemingly more difficult to pull off in healthcare? What kinds of thinking and leadership will be required to transform in this area?Dr. Feinberg jokingly said the corporate mission statement of UCLA should have been "We're UCLA, and you're lucky to see us." How do you go about transforming a culture with that kind of engrained thinking?

ategy. He was a leading candidate (I believe | ding candidate) to head the new healthcare ture forming out of the partnership between azon, Berkshire-Hathaway, and J.P. Morgan, bu hdrew his name. ase watch the video I've attached here of Dr. nberg's presentation. It's almost 30 minutes g, but I promise a worthwhile and inspirational perience, and a fast 30 minutes. ase consider the following conversation promp discussing Dr. Feinberg's thoughts: 1. It is often said that "God is in the details," or conversely, "the devil is in the details." What details are we collectively missing in approaching healthcare from a customer- centric perspective? 2. If this kind of customer-centric emphasis is possible in other industries (I'm thinking Pub