Please describe at least 8 interactions with service providers, of which at least: - 

1 interaction that led to satisfaction; - 

1 interaction that led to delight; - 

1 interaction with which they were dissatisfied but did not complain to the service provider; - 

1 interaction with which they were dissatisfied, complained to the service provider, but did not receive a satisfactory response, and; - 

1 interaction with which they were dissatisfied, complained to the service provider, and received a satisfactory response.