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please don't close the question ... it's already complete with the case, book, and question... thank you REFERENCE CASE https://drive.google.com/drive/folders/1X6Q9bFnKUCv6fY27i7knIAfuXOX7NOZS?usp=sharing REFERENCE BOOK https://drive.google.com/drive/folders/1W_sPuAseBBOl7bq0b5ekj_xJ3Wdyh1nl?usp=sharing QUESTION why

please don't close the question ... it's already complete with the case, book, and question... thank you REFERENCE CASE

https://drive.google.com/drive/folders/1X6Q9bFnKUCv6fY27i7knIAfuXOX7NOZS?usp=sharing

REFERENCE BOOK https://drive.google.com/drive/folders/1W_sPuAseBBOl7bq0b5ekj_xJ3Wdyh1nl?usp=sharing QUESTION why did the incident at Starbucks at Rittenhouse Square Philadelphia on 12 April 2018 occur and what impact did the incident have on Starbucks strategy if the incident was not responded to quickly and appropriately?

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