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please don't close the question ... it's already complete with the case, book, and question... if you cant answer or don't understand how to download

please don't close the question ... it's already complete with the case, book, and question... if you cant answer or don't understand how to download the case and book please let others do it thank you REFERENCE CASE

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REFERENCE BOOK https://files.fm/u/egmzm3wp6 QUESTION why did the incident at Starbucks at Rittenhouse Square Philadelphia on 12 April 2018 occur and what impact did the incident have on Starbucks strategy if the incident was not responded to quickly and appropriately?

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