Please Draw a 1st level flow diagram for the MANAGE MMF and DISBURSE WAGES processes.

No explanation needed

The 555 Housing Coop (popularly referred to as the Triple Nickle) is a 140 unit housing coop on Roosevelt Ave in Queens NY. All residents are shareholders who have equal rights in the coop. The Board of Directors (BOD) of 555 has a two year term and is in overall charge of the buildings affairs. The BOD has hired a Management Company to run the work of the building on a daily basis. The current Management Company is Burnham Management Group (BM) and their current contract extends to June 2023. BM manages all aspects of 555 through a series of stable systems. All residents of 555 pay a monthly maintenance fee (MMF) by electronic transfer or check to an account in the name of 555 Trust Operations that is managed by BM. The MMF is proportional to the square footage of each apartment but on the average it's just above $1000/unit and so BM manages a monthly intake of about $140,000 through which it pays for all expenses of 555.

At first sight, the MMF Collection routine seems fairly simple and uncomplicated. This is not so. Managing MMFs presents three challenges to BM. For a set of complex reasons it's not an uncommon occurrence that residents of the 555 fail to pay heir MMF on time. If this were to happen a whole range of notices and legal proceedings are triggered, including BMs First, Second and Final notices to the resident in question and then a Memo to 555s lawyers -- Katz and Mirer - to proceed to court. The second problem that BM runs into is with Legacy tenants. Often when an elderly person passes the unit passes to the Estate of the deceased resident. Depending on how well organized the kith and kin are very often it takes several months for them to start paying the MMF and occasionally there are units on which the payment stops entirely. BM sends a monthly invoice with Total Balance and This Months Dues clearly marked to the Estate. 555 discourages legal action on such units because this is a fully recoverable debt even if it takes several years and the number of such units are always low. The last problem is a peculiar one. 555s By Laws require that 1.5% of all MMFs received be transferred by the 10th of each month to the Capital Account and only 98.5% be retained in the Operations Account. In months when several units default in their MMF, BM knows right away that they will run short f they follow rules and transfer the 1.5%. Thus, BM will, each month on the 9th, analyze their months cash flow and then if required send off an Immediate 1.5% Waiver Memo to the BOD. The BOD normally responds within 24 hours granting the Waiver.

At the beginning of each month BM pays the five staff of 555 (3 maintenance staff, 1 administrator and a supervisor). In addition it verifies inventory each week (cleaning supplies, heating oil etc.) and orders all daily use materials for the building from a group of suppliers. Also, BM verifies the weekly time sheets and video feed for the 555s night security staff who are subcontracted from a Security firm (Synoptic Security) each week and pays Synoptic the appropriate amount based on a $19/hour rate. The Video Feed is checked each week over and above the time sheets because it has happened in the past that Synoptic staff have filled in time sheets when they have actually missed work. if the 555 maintenance staff have any requirements outside of the regular inventory (such as an out of the ordinary need to purchase filters for the heating system or new fans for the laundry dryers) they raise a "Materials Request Note" (MRN) and send the same to BM, who verifies the requirement and places necessary orders with their suppliers. On the second Monday of each month, BM generates three reports - The Monthly Income/Expense Statement, a Cash Flow Projection for the next six months and a Budget to Actuals Comparison Report. The last of these, the Budget to Actuals Comparison Report is based on an Annual Budget that the 555 BOD approves each June for the next financial year (July-June) and any Budget Modification Memos issued by the BOD during the course of the year. BM records and maintains the latest budget figures for the 555 BOD. At the end of each quarter the BOD also issues a Surplus Cash Memo to BM that instructs the latter as to how much of the surplus monies from 555s Operations Account should be moved into 555s Capital Account (or occasionally from the Capital Account to Operations Account) and BM executes this transaction as per memo instructions. Finally BM submits an annual report to the BOD on any unusual trends around building maintenance and projections for any upcoming big ticket Capital expenses (Annual Projection Report) for the following year.