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Please explain how different the pureplay and the click & bricks models are. (Amazon vs Walmart). Also, how should Clicks & Bricks utilize the fact

Please explain how different the pureplay and the click & bricks models are. (Amazon vs Walmart).

Also, how should Clicks & Bricks utilize the fact that they have both channels by creating new services?

- Can they create new services because they have both stores and online?

- What about returns?

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