please explain well

7. a. Refer to Figure 4.4. What two technical requirements have the highest impact on the customer requirement that the paper not tear? b. The following table presents technical requirements and customer requirements for the output of a laser printer. First, decide if any of the technical requirements relate to each customer requirement. Decide which technical requirement, if any, has the greatest impact on that customer requirement. TECHNICAL REQUIREMENTS Customer Type of Internal Print Requirements Paper Paper Feed Element Paper doesn't wrinkle Prints clearly Easy to use FIGURE 4.4 An example of the house of quality Correlations Strong positive Positive X Negative * Strong negative KOO Technical requirements Importance to customer Paper width O Paper thickness O Roll roundness Coating thickness O Tensile strength Paper color Competitive evaluation | X=Us A Competitor A B - Competitor B 15 is best) 1 2 3 4 5 3 A AB Customer requirements Paper will not tear Consistent finish No ink bleed Prints cleanly 1 AXB O 2 3 OIOIO BAX O o XAB Importance weighting 3 27 36 36 279 Relationships Strong - 9 Medium = 3 Small 1 Target values . 5+B 41X A X Technical evaluation A 3+ X X B B 2+ 1