Please help

Develop a process activity chart for problem 1

a) Categorize activities as value-added, non-value-added, and business-value-added

b) compute the efficiency of this process.

• Staff member pulls list of patients with appointments to pick up their records(1 minute)
• Staff member requests paper medical records from the file clerk through email, call, or paper notes (10 minutes)
• File clerk checks all communication on methods (10minutes)
• File clerk goes to the record storage location (5minutes)
• File clerk places a request to have the records pulled (2minutes)
• The storage clerk reviews the request (2minutes)
• File clerk collects the records (3minutes)
• Staff member makes copies of the records and gives them to the patients (20minutes)
• File clerks return records to storage location (5minutes)

I have been working on this for a few days and can't seem to figure it out. please assist me.

Thanks.