please help ith these questions

1.- metrics, method and populate with realistic benchmarked numbers

1.- what else would you do if you were Martin? No limited to TUFS

MINI CASE Investing in TUFS3 y do I keep this around? Martin Drysdale wondered. "It infuriates me that satisfaction over something that is now the bane of my exis tes me every time "Wh I see all The Technical in IT He looked gloomily at the offending photo, which showed the Underwriting Financial System (TUPS) was the largest single investmen made by Northern Insurance, and it was going to transform Northern by strea 8 pop cans and coffee cups in a toast: "Here's to TUFS underwriting processes and providing strategic e-business capab team had brought the project in on time and on budget, so the party was for all of the team's dedicated, hard work. But it was two years ago when the The captured the happy moment for posterity, and Martin, CIO for Northem, had celche "Yeah, right," Martin grimaced as he turned from the photo to the e-mail on his computer screen, summoning him to a meeting with his boss that essage discuss TUFS, The system had turned into a nightmare in its first few months of ons b tion. Now his job was on the line. What was supposed to have brought fiien the underwriting process and new opportunities for top-line growth had beo with the rest to rate money pit. TUPS was still eating up the vast majority of Northerm's budget and resources to fix the underwriting errors that kept appearing, and resistance o the system had grown from sniping and grumbling into calls for Martin's head. N wonder we're not saving any money, though, with senior underwriting managers sti insisting on receiving some of their old reports, even though TUFS lets them look up the same information online anytime they want," Martin fumed. The meeting with the CFO was to discuss TUPS and the company's "very significant investment in this system Feeling like a condemned prisoner on his way to the gallows, Martin grabbed his suit jacket, straightened his tie, and headed up to the seventh-floor executive suite. An hour later Martin was feeling very well grilled as he was confronted long list of the problems with TUFS. The CFO, Melissa Freeman, had done her home work. Before herwoasa binderfull ocumentation stretching back almost h with a ars from when the project had been first identified. "According to my calculations Northern has spent almost $4 million on this system, if you include all of the resource dedicated to fixing the problems identified after implementation," she noted. "And have yet to see any cost savings in the underwriting department. Why? cost us, but the underwriters have never bought into the system, sible moment as a double-check. What can we do if they won't use the system "I's true that there have been some unanticipated changes to the system that h They insist on following their old procedures and then using the system at the last Por " Martin conceded it was designed?" the vw MINI CASE Investing in TUFS3 y do I keep this around? Martin Drysdale wondered. "It infuriates me that satisfaction over something that is now the bane of my exis tes me every time "Wh I see all The Technical in IT He looked gloomily at the offending photo, which showed the Underwriting Financial System (TUPS) was the largest single investmen made by Northern Insurance, and it was going to transform Northern by strea 8 pop cans and coffee cups in a toast: "Here's to TUFS underwriting processes and providing strategic e-business capab team had brought the project in on time and on budget, so the party was for all of the team's dedicated, hard work. But it was two years ago when the The captured the happy moment for posterity, and Martin, CIO for Northem, had celche "Yeah, right," Martin grimaced as he turned from the photo to the e-mail on his computer screen, summoning him to a meeting with his boss that essage discuss TUFS, The system had turned into a nightmare in its first few months of ons b tion. Now his job was on the line. What was supposed to have brought fiien the underwriting process and new opportunities for top-line growth had beo with the rest to rate money pit. TUPS was still eating up the vast majority of Northerm's budget and resources to fix the underwriting errors that kept appearing, and resistance o the system had grown from sniping and grumbling into calls for Martin's head. N wonder we're not saving any money, though, with senior underwriting managers sti insisting on receiving some of their old reports, even though TUFS lets them look up the same information online anytime they want," Martin fumed. The meeting with the CFO was to discuss TUPS and the company's "very significant investment in this system Feeling like a condemned prisoner on his way to the gallows, Martin grabbed his suit jacket, straightened his tie, and headed up to the seventh-floor executive suite. An hour later Martin was feeling very well grilled as he was confronted long list of the problems with TUFS. The CFO, Melissa Freeman, had done her home work. Before herwoasa binderfull ocumentation stretching back almost h with a ars from when the project had been first identified. "According to my calculations Northern has spent almost $4 million on this system, if you include all of the resource dedicated to fixing the problems identified after implementation," she noted. "And have yet to see any cost savings in the underwriting department. Why? cost us, but the underwriters have never bought into the system, sible moment as a double-check. What can we do if they won't use the system "I's true that there have been some unanticipated changes to the system that h They insist on following their old procedures and then using the system at the last Por " Martin conceded it was designed?" the vw