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Lowe's has been using satellite imaging to monitor its parking lot density for every hour of the day at its nearly 1900 stores. The space snooping is a great way for Lowe's to manage its workforce, scheduling surges in floor staff when parking spaces are about to become hard to come by.

Read the following article:https://heizerrenderom.wpcomstaging.com/2014/03/05/om-in-the-news-lowes-turns-to-satellites-to-forecast-customers/

OM in the News: Lowe's Turns to Satellites to Forecast Customers

Answer the following questions:

• What other technologies can chains like Lowe's use to increase productivity and sales?
• Why is service such an important factor at Home Depot and Lowe's?