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PLEASE HELP, THANK YOU! The Autumn Sdn Bhd recall involves electrical warmers called Jack Warmer and Bless Home warmer used to heat oil to circulate
PLEASE HELP, THANK YOU!
The Autumn Sdn Bhd recall involves electrical warmers called Jack Warmer and Bless Home warmer used to heat oil to circulate through rooms in the home. The Jack Warmer has a Jack O' Lantern facial cut out and measures 541 inches wide by 721 inches tall. The Bless Home Warmer has two window cut outs, "Bless This Home" printed on the front, measures 41/4 inches wide by 10 inches tall, and has a top that resembles a roof line. Both models are shaped like standing paper bags. There are about 7,805 in the U.S. (6,940 Jack Warmer and 865 Bless Home Warmers) (In addition, about 200 Jack Warmer and about 60 Bless Home Warmers in Canada.) Consumers should immediately stop using the recalled warmers and contact Autumn Sdn Bhd's for a full refund. Autumn Sdn Bhd will issue refunds for all Jack Warmers and affected Bless Home Warmers after consumers' email Autumn Sdn Bhd a photo of the warmer with the wires cut, rendering the warmers unusable. Consumers with a Bless Home Warmer should contact Autumn Sdn Bhd for further instructions to determine if their Bless Home Warmers are affected. Autumn Sdn Bhd is contacting purchasers directly. Autumn Sdn Bhd authorized consultants nationwide and online at Autumn.com. Bless Home Warmers were sold from July 2020 through September 2020 for about RM50. Jack Warmers were sold during September 2020 for about RM50. Consumer can contact to Autumn toll-free at 877-855-0617 from 6 a.m. to 9 p.m, Monday through Friday, by email at support@autumn.com or online at https://autumn.com/our-story/contact-information or https://autumn.com and click on "Contact" at the bottom of the page for more information. Required: a. Identify TWO (2) stakeholders from the above case and explain their stakes. (6 marks) b. Critically evaluate Autumn Sdn Bhd's action of recalling the Jack Warmer and Bless Home Warmer: i. Deontology approach. (4marks) ii. Velasquez's moral standards approach, based on the principle of rights and principle of justice. (4 marks) c. Discuss THREE (3) ways in which Autumn's could undertake to regain customer's confidence to continue buying and using their products. (6 marks)Step by Step Solution
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