Please Help to Explain - Case Presentation_Caterpillar Tunneling:

Input from each department

- Determine their specific needs to cater BI reporting

- Reduce data redundancy and inconsistency

Develop IT strategy

- IT governance for CTCC approved by Caterpillar group

- Maximize resource allocation to support projects

- Designation IT focal for each division

Standardize processes and enhance BI

- Incorporate critical success factors