Please help with these questions

1.) Which of the following correctly pairs a capacity strategy with a relevant risk? a) Capacity lead strategy; risk of increased demand not materializing b) Capacity lag strategy; risk of excess capacity sitting idle c) Capacity lag strategy; risk of slower demand growth than anticipated d) Average capacity strategy; risk of demand not decreasing as anticipated

2. Which of the following statements is true? a) Process mapping is exclusively used for business process management (BPM) and business process re-engineering (BPR). b) BPM focuses exclusively on applying technology to automate processes. c) BPM builds on BPR by adding a broader managerial perspective. d) BPR examines not only the processes, but also the underlying assumptions about why things are done.

3. Which of the following statements regarding customer relationship management (CRM) systems is true? a) CRM tools are valuable but very expensive to implement, and as such are viable options for only the largest companies. b) CRM systems can draw on finance data to evaluate trends and provide forecasts. c) CRM systems help organizations work more closely with existing customers, but they are not intended to help attract new customers. d) CRM systems are stand-alone systems and do not integrate well with other systems.