Please highlight the most appropriate response. There is only one right answer.

1) Getting a physical examination at a doctor's office involves the following sequence of steps listed below. Assume; one person is performing each activity in the process, that each staff person is 100 % dedicated to this process, the process is strict serial/sequential, and both doctors perform different tasks which add to quality of care.

ACTIVITY	Person Doing the Activity	CYCLE TIME IN MINUTES
1)Take blood pressure, weight and temperature	Intake Nurse	10
2)Retrieve medical history from records, send to Senior Doctor	Records Nurse	20
3)General Checkup	Junior Doctor	15
4)Lab work (onsite)	Lab Tech	10
5)Review results & consult with patient	Senior Doctor	5

1. In Question 1), how many patients can this Doctor's office see per hour (same as what the capacity of this Doctor's office in patients/hr is). a) 1 person/hr
2. b) 2 people/hr
3. c) 3 people/hr
4. d) 4 people/hr
5. e) 5 people/hr