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11. The purpose of a company's policies and procedures is to ensure that: A. the company is run safely and efficiently B. vendors are happy C. guests are not disruptive D. employees are not too ambitious OC OD O A OB12. One of the tasks of Human Resources is to develop a job description for: A. each job B. existing employees C. new employees D. selected employees OD O A OC OB13. Examples of items that can be found in the employee personnel file include: A. name, address, and social security number B. hours worked, and wages earned C. employment eligibility verification Form D. all of the above OB OD O A OC14. All the following are examples of the food and beverage industry except: A. grocery store deli B. school cafeteria C. vending machines D. travel agency 15. Examples of multiple-unit businesses are: A. chains & franchises B. single unit business C. Sole Proprietor D. b & c OD O A O B OC