Please listen to the heartbreaking story of Lewis Blackman. This case illustrates not only the tragedy that can occur with errors due to listening failures$--$ but also the challenges of dealing with the aftermath of such situations. This case proves that "apology" is not just an academic exercise. Based on the reading from this week and last, discuss how hospital leadership should manage this case. Consider the role of a crisis management team and the management of information. Please comment on how to work with the family after this unnecessary crisis.