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Please answer the questions below based on the case

Case: Is the Workplace Becoming More Uncivilized?

Workplace incivility is "low intensity deviant behavior with ambiguous intent to harm the target, in violation of workplace norms for mutual respect. Uncivil behaviors are characteristically rude and discourteous, displaying a lack of regard for others." Results of public polls suggest that incivility at work is increasing with four out of five employees viewing disrespect and a lack of courtesy as a serious problem. Nearly three out of five believe that the problem of workforce incivility is getting worse. One study found 71% of employees surveyed reported experiencing incivility at work at least once in the prior 5 years. Another study of 603 nurses found 33% had experienced verbal abuse in the previous 5 days. The rise of incivility may be due to the increasing rates of change; people don't have the time to be "nice" anymore. Another explanation is generational differences; the "me generation" is focused more on their own concerns and lacks respect for others. Workplace incivility has been linked to outcomes for individuals and the organization. For example, a study conducted in a large public-sector organization found workplace incivility is related to sexual harassment and that both were detrimental to female employees' well-being. When employees experience incivility, they respond in various ways, including losing work time to avoid the uncivil person, decreasing their effort, thinking about quitting, and leaving the job to avoid the instigator. Workplace incivility predicts burnout, which, in turn, predicts employees' intentions to quit. In response to this growing concern, organizations are beginning to set zero-tolerance expectations for rude and disrespectful behaviors at work. Others are even implementing training in proper etiquette for managers. Workplace incivility needs to be addressed to reduce the personal and professional impact on employees and leaders need to take a proactive role to prevent it.

Discussion Questions:

1. Provide an example of an incident that you have experienced that was rude and discourteous, displaying a lack of regard for others. This can be an example you or another person at work or school experienced. Describe what happened.
2. How did the experience of incivility (previously described) make you feel?What did you do about it?
3. Did management get involved? What happened?