Please prepare a presentation on Customers Needs Analysis of a service oriented organization, keeping in mind that this presentation will be used by a regional marketing manager to retain existence clients of the company. You are told by the marketing department that your offerings have been in the market for the last 10 years as a pioneer in the industry. Your company had 90% market share 5 years ago but the marketing department has seen a declining trend in the recent years. You were hired to assist the marketing and research divisions. It is understood that you will not able to capture all the business intelligence but should cover at least 90% of presentation requirement, as you have joined the organizations about one year ago. Please do not ignore your lecture material of relevant module regarding this topics.

Organization Name: Use an imaginary or a real company Required Outcome: PowerPoint Presentation of 20 30 slides Please use the following material/guidelines as a reference:

https://blog.hubspot.com/service/customer-needs Comparison of market share of Zoom and WebEx Comparison of LogMeIn vs New Arrivals in the market such as RemotePC, TeamViewer, AnyDesk etc. Salesforce vs Claritysoft CRM