Please provide advice in relation to this Management Situational Assessment. I have 16 questions overall which I am uploading individually.

Q. 3 - Management Situational Assessment

I am presented with a number of different work situations for a senior management position. In each case, the situation presented is followed by a number of possible responses.

My task is to rate EACH of the responses for their effectiveness in dealing with the situation.

The rating scale one will use is shown below. One will need to use this rating scale throughout the assessment.

RATING SCALE: -

Highly Undesirable

Undesirable

Slightly Undesirable

Slightly Desirable

Desirable

Highly Desirable

One is strongly encouraged to use the full range of the rating scale (Highly undesirable through to Highly desirable) during this assessment.

Q. 3 - Situation:

I have recently taken over an administration section of twelve permanent staff. The nature of my section's work is such that, during peak periods, I am forced to recruit large numbers of additional temporary staff. I have three experienced team leaders who are responsible for staff on a day-to-day basis. Specifically, they manage staff workload and performance/disciplinary matters. The section's performance is mediocre and has a reputation for being difficult to manage because of a few awkward individuals. Further, the team leaders do not get on, and are competing against each other. They are also reluctant to train new temporary staff. My new manager is keen to improve things and has asked me to personally intervene and expects me to achieve results quickly.

Rate the following actions:

A. Make sure that my team are given the reasons for changes which they are asked to make to their work practices.

Ans. Options:Highly Undesirable / Undesirable / Slightly Undesirable / Slightly Desirable / Desirable / Highly Desirable

ANS.

B. As the team leaders are busy with their own staff, support them by personally training up the temporary staff.

Ans. Options:Highly Undesirable / Undesirable / Slightly Undesirable / Slightly Desirable / Desirable / Highly Desirable

ANS.

C. In order to improve the section's performance, devise a productivity competition for the three team leaders and their teams.

Ans. Options:Highly Undesirable / Undesirable / Slightly Undesirable / Slightly Desirable / Desirable / Highly Desirable

ANS.

D. At my next section meeting inform all my staff that I am not happy with the section's performance and from now on I will be keeping an eye on everybody.

Ans. Options:Highly Undesirable / Undesirable / Slightly Undesirable / Slightly Desirable / Desirable / Highly Desirable

ANS.

E. Establish the basis of competition between team leaders - what are they competing for?

Ans. Options:Highly Undesirable / Undesirable / Slightly Undesirable / Slightly Desirable / Desirable / Highly Desirable

ANS.

F. Determine immediate priorities for each of the team leaders and make sure they deliver.

Ans. Options:Highly Undesirable / Undesirable / Slightly Undesirable / Slightly Desirable / Desirable / Highly Desirable

ANS.

G. Suggest to the three team leaders that they meet up with their internal customers to get specific feedback on areas for improvement.

Ans. Options:Highly Undesirable / Undesirable / Slightly Undesirable / Slightly Desirable / Desirable / Highly Desirable

ANS.