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please provide explanation on this. PREDICTORS OF CUSTOMER EXPECTATIONS Kind of planning and design Not to over-deliver the services Anticipating guest needs Establishment be clean

please provide explanation on this.

PREDICTORS OF CUSTOMER EXPECTATIONS

Kind of planning and design

Not to over-deliver the services

Anticipating guest needs

Establishment be clean and the staff be courteous, responsive, reliable, and friendly

I will report this tomorrow so I need explanation each, I need explanation that is easy to follow

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