Please provide reflections for chapter-7,910,12,13,17,19 for book Flawless Consulting

7 The Internal Consultant Important Differences Between Internal and External Consultants 122 / Triangles and Rectangles 124 9 10 Dealing with Resistance 149 Three Steps for Handling Resistance 151 / Don't Take It Personally 155 / Good-Faith Responses 156 / Consulting with a Stone 157 From Diagnosis to Discovery 159 It Is Still the Relationship That Counts 160 / The Call to Action 163 / The Problem Is Not the Problem 167 / How the Problem ls Being Managed 170 / Flawless Discovery 172 12 13 Discovering Gifts, Capacities, and Possibilities 183 When All Else Fails 185 / The Power of Positive Deviance 186 / The Implications of Positive Deviance for Consulting 189 / An Example of What Is Working 190 Get the Picture 201 The Steps in Getting the Picture 202 / A Word About Bias 206 / Assessing How the Situation Is Being Managed 207 / The Discovery Interview 210 / Levels of Analysis 211 / Your Experience as Data 214 17 The Elements of Engagement 261 The Meeting 13 the Message 262 / Eight Ways to Engage 263 / The Point 275 19 The Heart of the Matter 299 Choosing Learning over Teaching 300 / Learning as a Social Adventure 302 / The Struggle Is the Solution 303 / The Question Is More Important Than the Answer 304 / Beyond How 305 / Insight Resides in Moments of Tension 307 / Capacities Bear More Fruit Than Deficiencies 309 / We Are Responsible for One Another's Learning 311 / Culture Changes in the Moment 312 / If Change Is So Wonderful, Why Don't You Go First? 313 / The Final Question Is One of Faith 315