Please provide the case study of Broadband-X Case based on the following point
1. Statement of the Problem and Key Issues:
2. SWOT Analysis Summary
3. Recommendations:
4. Ethical Issues:
5. Current Information
I am also attaching the sample for this.
Statement of the Problem and Key Issues: In this article, the problem facing Midwest Health Systems ("Midwest") was increasing billing errors, data theft, waste, and fraud as well as growing industry compliance requirements. This resulted in three primary key issues for them to address: 1 - reducing revenue losses, 2 - complying with emerging and evolving regulations, and 3 - improving patient satisfaction. SWOT Analysis Summary lecommendations: Midwest faces three primary challenges: stemming the flow of revenue lost to incorrect billing, data theft, waste, and aud through improved controls, ensuring they are compliant with emerging and evolving regulations, and improving patient satisfaction o retain existing business and to potentially expand their patient base. Below are recommendations for Midwest to consider in addressing hese issues: Open VERY Wide and say "Aagh"- During the pandemic, telehealth has seen explosive growth and more and more patients and doctors are now willing to adopt and utilize the technology for healthcare. In light of this trend, Midwest could expand their patient base by leveraging telehealth to reach patients in rural areas or even other countries. If they made this a strategic priority and executed successfully, it could not only expand their patient network to the telehealth targeted areas, but also result in very good press for providing care to underserved regions. Recommendations: Midwest faces three primary challenges: stemming the flow of revenue lost to incorrect billing, data theft, waste, and fraud through improved controls, ensuring they are compliant with emerging and evolving regulations, and improving patient satisfaction to retain existing business and to potentially expand their patient base. Below are recommendations for Midwest to consider in addressing these issues: 1. Open VERY Wide and say "Aagh"- During the pandemic, telehealth has seen explosive growth and more and more patients and doctors are now willing to adopt and utilize the technology for healthcare. In light of this trend, Midwest could expand their patient base by leveraging telehealth to reach patients in rural areas or even other countries. If they made this a strategic priority and executed successfully, it could not only expand their patient network to the telehealth targeted areas, but also result in very good press for providing care to underserved regions. 2. Hire Hackers - To protect themselves from cybersecurity risks, Midwest could hire hackers to test robustness of critical systems and processes. This savvy team of ethical hackers could push the limits of their controls and ensure the company was well protected from potential cybersecurity risks. 3. You Ought to keep Auditing - Midwest should continue routine internal risk audits and, as part of that effort, make staying abreast of evolving industry regulations and best practices a high priority for their audit team. This would help ensure internal processes and systems were continually well-poised for compliance with emerging expectations and help them monitor their portfolio of risks and the effectiveness of corresponding controls. The one-time systemic risk focused audit discussed in the article gave them a snapshot in time; making this a routine activity would provide them valuable insight into the ongoing effectiveness of their risk mitigation efforts and alert them to new emerging risks. 4. Digital Health Innovation team - Due to limited funds and resources, Midwest cannot invest in every possible digital health solution out there. To ensure they are balancing innovation with strategic use of funds, they should establish a team tasked with researching opportunities and identifying those that show the greatest potential to generate return on investment for Midwest's business model. Ethical Issues: Midwest's most recent and public ethical faux pas occurred at the height of the U.S. pandemic crises when their then CEO returned to the office unapologetically unmasked after having COVID-19 (see article for full story). While he argued that he was now immune to the disease, this move directly contradicted the hospital's own policies on masks and social distancing. As both a leader and a public figure for the hospital, critics argue that he had a moral obligation to set an example for patients and staff. His choice to eschew a mask set a bad example at a very crucial moment and resulted in intense scrutiny, bad press, and ultimately his departure from Midwest. Current Information: This article discusses how substantial government funding was critical to the financial survival of many healthcare providers during the pandemic. Midwest was among those saved by these funds and only returned to the black in the second half of 2020 after reporting losses for the first six months of the year. While access to government funds has helped Midwest stay afloat, they must strategically invest funds available for innovation in the areas most likely to have the largest returns as we come out of the pandemic
