please read and solve this case study.This report should detail the approach you will take to deliver the project at LOCLBus and will detail best practice in Project management.you should analyze;
-balancing cost,time and quality
-stakeholder investment
-risk management
-team structure between the companies
-plan for strong communications with the selected supplier
-supplier choice and management
-project management process and methods to be used
you will need to include;
1. a risk register
2. a project plan using the tasks that have been outlined in the internal document included in the case study. will need to show tasks,task order and dates along with a total project length. you can assume the project starts on 1st may 2020
3.a stakeholder matrix
4.projevt charter
Project Management Assignment Case Study Project Management Assignment Case Study partly core the based on the ins and experience. A supplier who is of interest to LOGLE is detailed in Appendix Removal of cash payments at LOCLBus Ltd 2. LOCLB reir own custom ble op to be developed, this will be branded with the company image and provide for transfer to the customer) via the different payment methods. They require a plan to be defined to understand timings and cost the mobile app development A Quote has been included in Appendix 2 to help you. 3. A Risk register will need to be produced to understand the risks to LOCLB of the project's delivery phase and the use of the new syminent robot. (A template is available in the course book and insecure not Key delivery phases The CEO of LOCLB has given you the following document which will outine the key phases they believe must be completed, but of course, you are expected to add to these and elaborate in line with best praction as you think is suitable. It will give you a briefing of how the company feel they need to progress and the resources you may need LOCLBus removal of cash payments strategy planning document - INTERNAL CONFIDENTIAL Overview LOCLB L are a bus operator in the East of England in the UK Win a fleet of 60 vehicles, ranging from large minibuses to do seler vehicles, they we a well known independent operator in the region, second only to the main contractor, First Group who operate the main local authority contracts in the region In response to demand from customers and the local authorities who contract LOCL Bus to operate key services on their behalt, the management team have decided at a recent board meeting to stop accepting cash payments on all services where customers pay the driver (so not, for instance on school service and replace cash with card payments and they hope an App for mobile devices. The board raise this is a huge change for them, as since the Inauguration in 1972, the only way they have accepted payment is via cash and it totals 2.7m per year, around 1405 of their revenue (the rest being from local authority payments and other commercial contracts You have been recruited, due to your experience in commercial vehicles, to project manage this process, from fact finding to roll out of the first phase (card payments on vehicles) to the allo out which will cover Contactless card, Apple Pay and Android payments and their App which will allow customers to buy virtual tickets in advance. The current status is that the project has been discussed, and you have some guidance documents from the board, but nothing has been started yet. You are expected to plan the complete process, and write a discussion report which will go to the board in the form of a 2500 written report and supporting documents outlining the key steps in the project On your first day in the office, you bring you trusted guide books; Project Management by Harvey Mayor and the PMBOK Gude from the Project Management Institute. You will be referencing these as best practice and anything else you think is suitable in terms of sources You admit to feeling a little overwhelmed by the new job, but with the tools and techniques you have learnt and guidance from best praction, you think they sent man to the moon you can do anything... Further information and tips to help you complete and create your project plan: 1. LOCLBus plan to buy the equipment, that includes card reader, control system and web based storage and part of the project which will be to source a suitable supplier who will Project Phase Key People Person Details Start up and recruitment Mike Jones (CEO) Recruit Project Manager Build Admin support team Tender Suppliers Jenny Gooding (CFO) Working with PM to line suppliers for equipment back end services and IT partner Agree Project Plan (Ph. 1) Board Sign off for your plan Supply prototype new PM (You) Fleet workshop wil ved transaction terminal for access to the hardware vehicles to fleet workshop Work with fleet workshop to Hassan Khan (Fleet How does this work with understand requirements for Manager) various vehicle configs? Implementation of terminal in vehicles Project Management Assignment Case Study Pranen Cathy Test the system in conjunction You. Bernard Jenkins with cash payments on one (Operations Manager bus external). There is a project and darboard that will help to are the remains on med for Lead the rol of the 8. King, You, Board Implement Phase changes P. Anderson Agresystem to be used in vehicles Start App development Test the system out on a typical route for 1 week to ensure robustes, adequate LTE signal for payment system access tonders etc. Based on testing point supper Software development of the mobile app including the style, design, layout and release to the iOS and Playstore platforms Nking (IT Manager project, the team will work with the lead wipplier and maintenance team for Sudety. This will include dally meetings, vacking problem changes to Agree Project Plan for Ph 2 Board Tonder and approve payments J. Gooding provider Full-out All involved parties Assignment Deliverables You are required to deliver a 2500 word report on "Best practices in Project Delivery for a regional transport provider' This report should detail the approach you will take to deliver the project at LOCLBus and will det best practice in Project Management, including, but not limited to: Start marketing campaign GWard (Marketing Exec) Manage the quotation and suppler selection process with suitable tender documentation inline win the company standards this will include regular reviews with the management board Signage on buses, in local press and website to talk about the new change. also inform existing customers of upcoming cessation of cash payments Team will be responsible for the complete installation of system into the vehicle fleet and any server related equipment at the workshop, storage and holding locations The project office team will lead regular project reviews with each stakeholder (internal and Balancing cost time and quality Stakeholder involvement Risk Management Team structure between the three companies Plan for strong communications with the selected suppliers and internal team Supplier choice and management Project management processes and methods to be used methodology Roll out Phase 1 Operations dept Fleet Workshop, Finance You will also additionally need to include the following (As Appendix A, B, C and D the report) Review of Phase 1 M. Jones 1. A Risk Register Project Management Assignment Case Study Proiect Management Assigment Casey 2. A Project Plan using the tasks that have been outined in the internal document included in the case study and any extra steps you think are needed) - this be in any software you want, but will need to show tasks, task order and dates along with a total project length. You can assume the project starts on 1st May 2020 3. A Stakeholder Matrix 4. Project charter-one page maximum This document will need to include references to academic works where appropriate and any industry bodies (Axels, Plac) Appendix 1 - Pole Star systems supplier A supplier "Pole Star" has provided a response to the request from LOGLIBus for the cashless payment system which outlines implementation timings and phases. Pole Stware market leaders in cashless solutions and provide global customers a complete package including software development, control units and integration with the end customers requirements. Pole Star have recently completed fitting and operating a cashiess solution across wil buses in Sydney, Austria Pole Star have an off the shelf solution, but would need a level of customization to meet LOCL Bus project requirements and have provided the costs as stated below. There is a plan to deliver the project based on their existing technology platforms that includes a mobile app prepaid cards, contactess and OR scanner for people with travel vouchers. LOGLBUS has asked for a solution to provide customers reduced cost or free trips depending on time of day, events, loyalty scheme and special offers. This type of technology is now to Pole Star and currently there is no capability to integrate this into their existing solution, which will Cause additional costs and timing, Pole Star are extremely busy with other customer projects and there is limited engineering resource to implement is functionality and features. Timing for implementation is under negotiation, but LOCLBus management are demanding this functionality is implemented on launch The plan is to install the equipment using the in-house maintenance team, who will be split across different sites due to the physical location of LOCLDus and eliminate any effects on the scheduling of the vehicles. Due to the complex system, the IT server will be set up 3 months before the vehicle integration is planned and intesting to be completed, to resolve any problems before the equipment is fitted to the vehicles. There will be training provided to all the staff of LOC Bus that includes accounts team, bus drivers, maintenance staff and management The mobile app will be custom developed with LOL Bus branding and imaging, but Pole Star are concerned on projecting and different management direction on the look and feel of how the mobile app whould work. This is has been red by Pole Star and logos apo projects and requirements need to be ded, greed and ceted within three month of the project anting. The aim is to define all the content, layout. stingen functionality and operation as a separate project and will run in garwel with the main project LOL Bus have provided a dedicated projected to manage the mobile app dat LOCLBus will come to their customer base the move to a che payment system and have concerns that some customers will change to other competitors due to the diffully with payment. Pole Star and LOC Bus wil nervito a partnership with an advertisement company to roll out an advert campaign on TV, radio, Internet and social media to inform the customer base on timing and how to prepaid for the services LOCLB company will start a mini trial with a selection customer base on a single vehide to gain knowledge and experience, they will use this to ensure a smooth roll out across the complete feet of vehicles Pole Star's engineering facility is based in California, us with a sales team based in Cologne Germany. Both companies will stablish a project team structure, which will include lead project managers, applications, integration and engvation de Due to the spilt global team formal roles and responsibilities have been defined as Mrs.Wolfgang from Pole Star managing the project and acting as single point of contact to LOCL Bus company. The team structure within LOCLB has yet to be derived, as this is the first time they have worked with a technology company there are some questions about who should lead the team. In the short term LOCBus the maintenance and service manager Mr Smith will lead the project and construct a suitable project team once the project has started The aim to provide a phased roll out of the system in different locations and vides, there is risk to the system not working and customer problems. Risks include poor quality installation lack of suitable training to the staff customers not understanding how to prepaid for travel credit and payment processing. A risk mitigation plan will be established by the project office team and will be updated within the supplier review meetings. The following suppliers have provided costs for the system Server Control unit Wiring Software 6803 E202 62 Integration Total testing 62022 [12.111 2322 0.024 CB032 Pole Star Dia System 02 E123 253 08404 project Management Assignment Case Study 245 Tri Technology 1032 AM Solutions 783 66 7202 3022 11,567 353 74 8076 5022 14,308 Appendix 2 The supplier "Ape Software" have supplied the following quote for a mobile app for bus riders: Dear Mike, Please find attached our quote for a mobile App for your users to be able to add money to a digital wallet (We support major credit cards and PayPal) and then generate e-tickets that can be read by a QR code reader on the bus to verify they have paid for that journey. If the OR code cannot be read for any reason, users will be able to generate an unique token that can be shown to the driver and noted down for future verification. Our Ape Software "Monkey Rider App is being used by 7 transport providers in the UK currently and handles 78m of transactions a year. We can of course brand and name the App to fit with LOCLBus if you wish. Please note, you can support users with the system themselves, or we can do this for you and provide 24/7/365 digital support and phone line. We hope you find the following quote acceptable, and please do not hesitate to reach out to me or my colleague Tony Lewis should you wish to start the ball rolling. With very best wishes, Ms. Stephanie Dylan EMEA Sales Ape Software UK Ltd Licence for Monkey Rider for up to 100 vehicles - 27,000 Branding to LOCLBus Brand (Optional) - 5000 Maintenance - 595 per 12 months User support (Optional) 2000 per 12 months Note: Charge to add funds to wallet in the app-2% of Net Money transfer per transaction (1.e. your user loads 100, we transfer you 98) Project Management Assignment Case Study Project Management Assignment Case Study partly core the based on the ins and experience. A supplier who is of interest to LOGLE is detailed in Appendix Removal of cash payments at LOCLBus Ltd 2. LOCLB reir own custom ble op to be developed, this will be branded with the company image and provide for transfer to the customer) via the different payment methods. They require a plan to be defined to understand timings and cost the mobile app development A Quote has been included in Appendix 2 to help you. 3. A Risk register will need to be produced to understand the risks to LOCLB of the project's delivery phase and the use of the new syminent robot. (A template is available in the course book and insecure not Key delivery phases The CEO of LOCLB has given you the following document which will outine the key phases they believe must be completed, but of course, you are expected to add to these and elaborate in line with best praction as you think is suitable. It will give you a briefing of how the company feel they need to progress and the resources you may need LOCLBus removal of cash payments strategy planning document - INTERNAL CONFIDENTIAL Overview LOCLB L are a bus operator in the East of England in the UK Win a fleet of 60 vehicles, ranging from large minibuses to do seler vehicles, they we a well known independent operator in the region, second only to the main contractor, First Group who operate the main local authority contracts in the region In response to demand from customers and the local authorities who contract LOCL Bus to operate key services on their behalt, the management team have decided at a recent board meeting to stop accepting cash payments on all services where customers pay the driver (so not, for instance on school service and replace cash with card payments and they hope an App for mobile devices. The board raise this is a huge change for them, as since the Inauguration in 1972, the only way they have accepted payment is via cash and it totals 2.7m per year, around 1405 of their revenue (the rest being from local authority payments and other commercial contracts You have been recruited, due to your experience in commercial vehicles, to project manage this process, from fact finding to roll out of the first phase (card payments on vehicles) to the allo out which will cover Contactless card, Apple Pay and Android payments and their App which will allow customers to buy virtual tickets in advance. The current status is that the project has been discussed, and you have some guidance documents from the board, but nothing has been started yet. You are expected to plan the complete process, and write a discussion report which will go to the board in the form of a 2500 written report and supporting documents outlining the key steps in the project On your first day in the office, you bring you trusted guide books; Project Management by Harvey Mayor and the PMBOK Gude from the Project Management Institute. You will be referencing these as best practice and anything else you think is suitable in terms of sources You admit to feeling a little overwhelmed by the new job, but with the tools and techniques you have learnt and guidance from best praction, you think they sent man to the moon you can do anything... Further information and tips to help you complete and create your project plan: 1. LOCLBus plan to buy the equipment, that includes card reader, control system and web based storage and part of the project which will be to source a suitable supplier who will Project Phase Key People Person Details Start up and recruitment Mike Jones (CEO) Recruit Project Manager Build Admin support team Tender Suppliers Jenny Gooding (CFO) Working with PM to line suppliers for equipment back end services and IT partner Agree Project Plan (Ph. 1) Board Sign off for your plan Supply prototype new PM (You) Fleet workshop wil ved transaction terminal for access to the hardware vehicles to fleet workshop Work with fleet workshop to Hassan Khan (Fleet How does this work with understand requirements for Manager) various vehicle configs? Implementation of terminal in vehicles Project Management Assignment Case Study Pranen Cathy Test the system in conjunction You. Bernard Jenkins with cash payments on one (Operations Manager bus external). There is a project and darboard that will help to are the remains on med for Lead the rol of the 8. King, You, Board Implement Phase changes P. Anderson Agresystem to be used in vehicles Start App development Test the system out on a typical route for 1 week to ensure robustes, adequate LTE signal for payment system access tonders etc. Based on testing point supper Software development of the mobile app including the style, design, layout and release to the iOS and Playstore platforms Nking (IT Manager project, the team will work with the lead wipplier and maintenance team for Sudety. This will include dally meetings, vacking problem changes to Agree Project Plan for Ph 2 Board Tonder and approve payments J. Gooding provider Full-out All involved parties Assignment Deliverables You are required to deliver a 2500 word report on "Best practices in Project Delivery for a regional transport provider' This report should detail the approach you will take to deliver the project at LOCLBus and will det best practice in Project Management, including, but not limited to: Start marketing campaign GWard (Marketing Exec) Manage the quotation and suppler selection process with suitable tender documentation inline win the company standards this will include regular reviews with the management board Signage on buses, in local press and website to talk about the new change. also inform existing customers of upcoming cessation of cash payments Team will be responsible for the complete installation of system into the vehicle fleet and any server related equipment at the workshop, storage and holding locations The project office team will lead regular project reviews with each stakeholder (internal and Balancing cost time and quality Stakeholder involvement Risk Management Team structure between the three companies Plan for strong communications with the selected suppliers and internal team Supplier choice and management Project management processes and methods to be used methodology Roll out Phase 1 Operations dept Fleet Workshop, Finance You will also additionally need to include the following (As Appendix A, B, C and D the report) Review of Phase 1 M. Jones 1. A Risk Register Project Management Assignment Case Study Proiect Management Assigment Casey 2. A Project Plan using the tasks that have been outined in the internal document included in the case study and any extra steps you think are needed) - this be in any software you want, but will need to show tasks, task order and dates along with a total project length. You can assume the project starts on 1st May 2020 3. A Stakeholder Matrix 4. Project charter-one page maximum This document will need to include references to academic works where appropriate and any industry bodies (Axels, Plac) Appendix 1 - Pole Star systems supplier A supplier "Pole Star" has provided a response to the request from LOGLIBus for the cashless payment system which outlines implementation timings and phases. Pole Stware market leaders in cashless solutions and provide global customers a complete package including software development, control units and integration with the end customers requirements. Pole Star have recently completed fitting and operating a cashiess solution across wil buses in Sydney, Austria Pole Star have an off the shelf solution, but would need a level of customization to meet LOCL Bus project requirements and have provided the costs as stated below. There is a plan to deliver the project based on their existing technology platforms that includes a mobile app prepaid cards, contactess and OR scanner for people with travel vouchers. LOGLBUS has asked for a solution to provide customers reduced cost or free trips depending on time of day, events, loyalty scheme and special offers. This type of technology is now to Pole Star and currently there is no capability to integrate this into their existing solution, which will Cause additional costs and timing, Pole Star are extremely busy with other customer projects and there is limited engineering resource to implement is functionality and features. Timing for implementation is under negotiation, but LOCLBus management are demanding this functionality is implemented on launch The plan is to install the equipment using the in-house maintenance team, who will be split across different sites due to the physical location of LOCLDus and eliminate any effects on the scheduling of the vehicles. Due to the complex system, the IT server will be set up 3 months before the vehicle integration is planned and intesting to be completed, to resolve any problems before the equipment is fitted to the vehicles. There will be training provided to all the staff of LOC Bus that includes accounts team, bus drivers, maintenance staff and management The mobile app will be custom developed with LOL Bus branding and imaging, but Pole Star are concerned on projecting and different management direction on the look and feel of how the mobile app whould work. This is has been red by Pole Star and logos apo projects and requirements need to be ded, greed and ceted within three month of the project anting. The aim is to define all the content, layout. stingen functionality and operation as a separate project and will run in garwel with the main project LOL Bus have provided a dedicated projected to manage the mobile app dat LOCLBus will come to their customer base the move to a che payment system and have concerns that some customers will change to other competitors due to the diffully with payment. Pole Star and LOC Bus wil nervito a partnership with an advertisement company to roll out an advert campaign on TV, radio, Internet and social media to inform the customer base on timing and how to prepaid for the services LOCLB company will start a mini trial with a selection customer base on a single vehide to gain knowledge and experience, they will use this to ensure a smooth roll out across the complete feet of vehicles Pole Star's engineering facility is based in California, us with a sales team based in Cologne Germany. Both companies will stablish a project team structure, which will include lead project managers, applications, integration and engvation de Due to the spilt global team formal roles and responsibilities have been defined as Mrs.Wolfgang from Pole Star managing the project and acting as single point of contact to LOCL Bus company. The team structure within LOCLB has yet to be derived, as this is the first time they have worked with a technology company there are some questions about who should lead the team. In the short term LOCBus the maintenance and service manager Mr Smith will lead the project and construct a suitable project team once the project has started The aim to provide a phased roll out of the system in different locations and vides, there is risk to the system not working and customer problems. Risks include poor quality installation lack of suitable training to the staff customers not understanding how to prepaid for travel credit and payment processing. A risk mitigation plan will be established by the project office team and will be updated within the supplier review meetings. The following suppliers have provided costs for the system Server Control unit Wiring Software 6803 E202 62 Integration Total testing 62022 [12.111 2322 0.024 CB032 Pole Star Dia System 02 E123 253 08404 project Management Assignment Case Study 245 Tri Technology 1032 AM Solutions 783 66 7202 3022 11,567 353 74 8076 5022 14,308 Appendix 2 The supplier "Ape Software" have supplied the following quote for a mobile app for bus riders: Dear Mike, Please find attached our quote for a mobile App for your users to be able to add money to a digital wallet (We support major credit cards and PayPal) and then generate e-tickets that can be read by a QR code reader on the bus to verify they have paid for that journey. If the OR code cannot be read for any reason, users will be able to generate an unique token that can be shown to the driver and noted down for future verification. Our Ape Software "Monkey Rider App is being used by 7 transport providers in the UK currently and handles 78m of transactions a year. We can of course brand and name the App to fit with LOCLBus if you wish. Please note, you can support users with the system themselves, or we can do this for you and provide 24/7/365 digital support and phone line. We hope you find the following quote acceptable, and please do not hesitate to reach out to me or my colleague Tony Lewis should you wish to start the ball rolling. With very best wishes, Ms. Stephanie Dylan EMEA Sales Ape Software UK Ltd Licence for Monkey Rider for up to 100 vehicles - 27,000 Branding to LOCLBus Brand (Optional) - 5000 Maintenance - 595 per 12 months User support (Optional) 2000 per 12 months Note: Charge to add funds to wallet in the app-2% of Net Money transfer per transaction (1.e. your user loads 100, we transfer you 98)
