Please read Labour-management relations: CPIB and the Maple Leaf Trust acquisition and answer the questions (in third picture:1. & 2.).

Please don't use hand writting, it is hard to read.

CASE STUDY Canadian Pacific and International Bank Labour-Management Relations: CPIB and the Maple Leaf Trust Acquisition The acquisition of Maple Leaf Trust has given Mary Keddy, senior Vice-President of Human Resources, some cause for concern. She has assigned two senior human resource management employees review labour relations at Maple Leaf, with a particular focus on the Card Centre, located in Mississauga, Ontario. The Credit Card Centre, which has been unionized for four about years, has had some labour turmoil since the certification of the Canadian Union of Bank Employees Negotiations for a first contract were difficult, but Maple Leaf Trust and CUBE were able to reach a two-year agreeme without resorting to strike action. About 18 months contract ago, the parties negotiated a (also two years in duration) that was settled after a short Approximately 285 unionized workers are employed at the Credit Centre, performing a variety of clerical and administrative tasks. Keddy believes that successful CASE STUDY Canadian Pacific and International Bank Labour-Management Relations: CPIB and the Maple Leaf Trust Acquisition The acquisition of Maple Leaf Trust has given Mary Keddy, senior Vice-President of Human Resources, some cause for concern. She has assigned two senior human resource management employees review labour relations at Maple Leaf, with a particular focus on the Card Centre, located in Mississauga, Ontario. The Credit Card Centre, which has been unionized for four about years, has had some labour turmoil since the certification of the Canadian Union of Bank Employees Negotiations for a first contract were difficult, but Maple Leaf Trust and CUBE were able to reach a two-year agreeme without resorting to strike action. About 18 months contract ago, the parties negotiated a (also two years in duration) that was settled after a short Approximately 285 unionized workers are employed at the Credit Centre, performing a variety of clerical and administrative tasks. Keddy believes that successful