Please read the case study. I have attached the link of case study and screenshots incase if link doesn't open. https://mail.google.com/mail/u/0?ui=2&ik=cbd5de62ce&attid=0.1&permmsgid=msg-f:1757451731739665891&th=1863b909e43ce5e3&view=att&disp=safe As before you read
Please read the case study. I have attached the link of case study and screenshots incase if link doesn't open.
As before you read through this case study - and all case studies - please think about the following:
What are the major lessons learned and, specifically, how can these be applied to your own work?
What were the challenges? How were they addressed?
What went right? What went wrong?
As you think about these things, I would like for you to think broadly (overall project) and by the various phases of the project as defined in the case study.For the purposes of your assignment, please post a thread (3 - 5 paragraphs should work) to the Week 5 Assignment #1 forum which highlights, in your opinion, the following
What do you feel went right or was handled well on the project? And why??
What do you feel went wrong or was handled poorly on the project? And why??
What are three primary lessons learned that you are able to take away from this case study
The Mars Pathnder Project The radical requirements of the project raised the level of expertise needed within the project team. On most projects at IPL, resources for a new project were drawn from a pool of internal candidates that were between projects, but this project was different. MPF tapped the existing resources of IPL and others, at times even competing for those knowledgeable resources with other highly Visible projects. Such was the case with the chief engineer, who was considered by some to be the best electronic and software expert in IPL. The original leader of the team that built the Sojourner Rover pointed out that information ows quickly, and some of it is not absorbed. People process in formation differently and the goal of communica- tions is to get information to be absorbed in the minds ofthe team (Shirley, 1997). Good team communica- tions are almost always behind the success of a project. For the MPF project, an even more robust level of communications was required. Each team member was willing to share information with anyone that needed to know. What teamwork was to a successful project, good communication was to teamwork. Yet, there were many means and styles of communication, some formal, some tactile, some visual, some verbal, some through E-mail, or a combination of these. The more stimulated the senses, the more impact the communication had on individuals. Assessment and Analysls 1. Please complete your evaluation of project management during this phase, using the following grid: Project Management Area Inception Phase Scope Management Time Management Cost Management Quality Management Human Resource Management Communications Management 'Risk Management Procurement Management lnteorarinn N12 naapmpnt The Mars Pathnder Project The Implementation Phase Project objectives were clear at inception. However, their achievement in subsequent phases would require extreme creativity and in many cases involved untried technology. The stringent project constraints necessi- tated a new management approach of "doing things differently." This meant adopting radical engineering and management approaches throughout the life cycle of the project. Wherever possible, the scope was minimized through the use of existing technology, systems were built around off-the-shelf hardware and software components, and project scope was based on a capability-driven design instead of requirements. At inception. the scope, budget, and schedule of the project were dened clearly and rigidly. The orbital relationship between Earth and Mars provided an immovable launch window that occurs every 26 months for a period ofabout 30 days. Hence, schedule was identied as the top priority constraint throughout the project. A common project management philosophy indicates that with a xed schedule, tradeoffs occur between budget and scope. But on MPF, those two constraints were also inexible. The very nature of spacecraft missions brought two additional constraints into play: mass and volume. The amount of space for stowing equipment in the launch vehicle was nite, "there would be only so much space, and we would have to t all our equipment into it, period." Mass presented another limitation. The mass of the fully loaded launch vehicle would be affected by Earth's gravitational pull at launch and conversely by the gravitational pull of Mars upon landing. If the lander were too heavy, it would burn up during entry into the Martian atmosphere. The design had to come in under the maximum acceptable mass of 1,330 lb (603.28 kg). Mass reserves for the entire project were calculated at inception and doled out sparingly throughout the project phases. Changes in scope, necessarily translated into trade-offs between cost and mass. Accordingly, much of the scope remained unchanged throughout the entire project. The budget constraint forced innovation. Instead of orbiting the planet in order to slow down the spacecraft prior to entry, the team opted for a less expensive direct~entry approach. Landing presented another set of engineering challenges to be overcome. The software, hardware, and subsystem groups each faced scope issues. As each team moved into the development phase, the scope required progressive elaboration. Each group had to meet a set oftactical deliverables that would support the overall strategic goals of the mission. While working on these tactical The Mars Pathnder Project approach of \"doing things differently." Wherever possible, scope was minimized through the use ofexisting technology and systems were built around off-the-shelf hardware and software components. Effectively, project scope was based on a capability-driven design instead of requirements. The JPL Pathnder procurement and contract procedures were integral to the success of the MPF project. The project was awarded to JPL as an in-house development effort with signicant portions ofthe project deliverables requiring the resources of outside partners, vendors, and consultants. The outside procurement effort required JPL to develop and implement precise controls and management to ensure a successful project. The mantra of Faster, Better, Cheaper dened the mission for the procurement team. As with the other project team members, the hardware acquisition team was tasked with securing the necessary components and systems within a tightly controlled budget and inside an even tighter schedule. Also, the products and components needed to be of the highest quality and robustness. The responsibility of the hardware acquisition team was to develop a new procurement program that would break with space program tradition and still deliver the required quality and reliability. At the inception stage, the hardware acquisition team was faced with procedures that laid the groundwork for procurement and delivery problems. The procurement team instituted strict systems and controls for measuring, updating, and solving procurement issues throughout the project. As part of that process the team implemented a monthly report called the \"Procurement Planning Summary.\" This report was published and reviewed monthly by the entire project team and tracked each major deliverable and subcontractor. This report highlighted problem areas prior to critical importance and allowed the entire team to comprehend the status of the individual subcontractors and deliverables. The MPF team succeeded largely as a result of proactive risk management. They identied risks early in the project and worked diligently at mitigating them. For example. MPF management decided early on that volume, cost, and schedule constraints required a largely singlestring design. which added a new layer of risk. Knowing this up front, the MPF team selected only the most reliable parts in an effort to mitigate the risk associated with single-string design. In the words of the project manager, "For most elements of the spacecraft, we were one resistor, one transistor, one integrated circuit. one mechanical devise away from potential disaster" (Pritchett 8: Muirhead, 1998). The MPF mission had an overriding belief that each member of the team should be personally responsible for and committed to quality. Quality was a driving factor in every aspect of the project and was an underlying reason for the success of the mission. The nature of the project was one of joint Case Study The Mars Pathfinder Project Table of Contents Introduction .............." ..... 3 The Inception Phase . The Development Phase .......... ..... The Implementation Phase The Closeout Phase .. Summary of Project 14 References ....... NProject Management Institute Case Studies in Project Management The Mars Pathfinder Project Edited by: Frank T. Anbari, PhD, PMP The George Washington University Frank T. Anbari, PhD, PMP, David Critten, MSPM, Terrence Deneny, MSPM, Ketan Goculdas, MSPM, Kathryn Pottruff, MSPM, Juan Ruiz, MSPM This case study was originally prepared as part of Project Management Applications, the capstone course of the Master of Science in Project Management at The George Washington University, by theThe Mars Pathnder Project Summary of Project The quality program at JPL was in the end proven to be highly successful. The project leadership maintained a hands-on approach throughout the project and continually instilled within the team the personal accountability and the employee's ability to take risks and redefine processes to meet the project goal. When the Sojourner Rover nally stopped, the data collected and the smooth operation of all the systems and teams conrmed the success of a top-notch quality program. In their book High- Velocity Leadership, Muirhead and Simon (1999) symbolized the roles of a leader as \"glue and grease." Glue was the ability of melding the people together into a team, keeping the system together and the team together, and providing the strength of Vision needed to reach the goal. The grease was the ability to smooth the skids to make sure the team succeeds, as well as knocking down the barriers and roadblocks that would otherwise hinder their progress. They described that sometimes the \"glue and grease" principle works against the managers. Such was the case with the project manager's boss who sometimes wanted to be involved at too detailed a level. They added that making allowances for the style ofthe boss should be part of everybody's work practice. They referred to this as \"managing up." Similarly, team leaders found it easier to encourage people to be creative by ensuring that leadership was constantly nurtured, starting with the people at the top of the organization. Other signicant and radical differences in the MPF project team that other teams in [FL did not have were (1) the collocation of entire project team to a single open area (i.e., it made it practical for managers to be on hand for highlight events without having to go on an excursion to take part). (2) the team's momentum was maintained even in the face of adversity, (3) as a worker nished a job, he or she would take on a new role that he or she had never handled before, and (4) use of human archiving (i.e., instead of searching through the archives for information, team members just asked those involved to get the answer). The MPF team used user-friendly \"peer reviews" and the \"Problem Failure Report" as communica- tions tools. For the peer review, a small number ofteam members focused on a particular aspect or narrow range of topics. Each tool took only a few days of preparation by the people who presented the work. The communications and learning from these sessions helped the team stay within the constraints of schedule, volume, mass, and money, and also helped assure that key decision-makers understood what was happening. The Problem Failure Report was an electronic report used for tracking problem resolution, ranking them, and documenting the actions taken for resolution and closure. MPF operated on the surface of Mars three times longer than expected and returned a immendmm ----v-* rearm Case Study The Mars Pathnder Project Introduction In 1992 budgets throughout the US. government were being slashed as the postCold War drawdown gathered momentum. Support for expensive space exploration projects was waning and the National Aeronautics and Space Administration's (NASA) relationship with politicians and the general public had been strained by recent high- prole, expensive project failures, \"The new NASA Administrator determined that the United States must continue to do space science missions despite the government-wide belt tightening that had squeezed the NASA budget, began talking about 'Faster, Better, Cheaper.' The catch- phrase summed up a philosophy that was right in step with the new administration's practical thinking\" (Muirhead 84 Simon, 1999). For NASA, this mantra meant increasing the number of planetary missions, spending less than $150 million (US) on each mission and taking no longer than 36 months for implementation Projects that took longer or cost more would be canceled With this philosophy, NASA teamed with the Jet Propulsion Laboratory (JPL) and embarked on a project to land a scientic exploration module on the planet of Mars. This project was known as the Mars Pathnder (MPF) mission. More than three years later, NASA and JPL received their last scientic data transmission from the MPF. This transmission marked the culmination of a phenomenal mission that far exceeded all rightful expectations. Both in terms of science and management, the MPF project was hugely successful and won the Project Management lnstitute's coveted "Project of the Year Award\" for 1998 (Project Management Institute, n.d.). Many factors led to the project's success. This case study analyzes aspects of project management and innovation that led to the success of the MPF mission. The case study covers various Project Management Knowledge Areas (Project Management Institute, 2004) within four project phases: inception development, implementation, and closeout Within each project phase, the activities. \"WandWaltoncomings 1n the Initiating, Planning, i 6 Assessment and Analysis The Mars Pathnder Project 1. Please complete your evaluation of project management during this phase, using the following grid: Project Management Area Closeout Phase Scope Management Time Management Cost Management Quality Management Human Resource Management fCommunications Management Risk Management L___ Procurement Management integration Management Rating Scale: SExcellent, 4 Very Good, 3Good, 2P00r, lVery Poor. 2. Please highlight the major areas of strength in the management of this phase of the project: 3. Please highlight the major opportunities for improvement in the management of this phase of the project: The Mars Pathnder Project Summary of Project Assessment and Analysis . 1. Please complete your evaluation of project management for this project and calculate the average rating, using the following grid: Rating Scale: SExcellent, 4Very Good, 3Good, 2Poor, IVery Poor. Project Management Area Inception Development Implementation Closeout Average Phase Phase Phase Phase Scope Management . Time Management Cost Management Quality Management 1 Human Resource Management Communications Management Risk Management Procurement Management Integration Management Average 1 2. Please highlight the major areas of strength in the management of this project: . 3. Please highlight the major opportunities for improvement in the management of this project: % The Mars Pathnder Project Abiding by these two concepts mandated an unprecedented level of quality on all components. Everything had to be done right and work right. There were several reasons for the nancial success of MPF. The project reserve was planned in great detail and was timephased throughout the project based upon estimated time of need. Detailed analysis was done to determine real and potential cost growth requests that would require the release of project reserves. People were used efciently and were smoothly transitioned to other projects at the end of their assignments. A system was developed for generating memorandums of understanding for spare hardware transfers between MPF and other JPL projects, which resulted in $750,000 (US) in cost credits to MPF [Sholes & Chaln, 1999). This arrangement resulted in reduced schedule and lower costs for the receiving project by eliminating procurement and testing lead times. Applying a reduced burden rate to MPF resident eld personnel at The Kennedy Space Center during the launch campaign resulted in $300,000 (US) savings (Sholes & Chaln). The MPF project beneted from existing IPL multimission infrastructure that permitted the ground data system and mission operations development to be completed for under $10 million (US), a substantial reduction from what had been historically spent for missions of similar scope (Muirhead & Simon, 1999). IPL worked closely with its vendors, national laboratories, and other NASA centers to develop innovative designs while controlling costs. The bottom line is that the MPF project was completed approximately $400,000 (US) under the NASA cost cap without reducing its original scope of work {Muirhead 81 Simon, 1999). System assembly and test started early, a full 18 months before launch date. Starting early and testing thoroughly became trademarks that appeared again and again throughout the project. In the nal analysis, the approach worked and worked well. The Pathnder was assembled, tested and \"ready to launch on 2 December 1996the rst day ofthe launch window. However, due to weather and other considerations. the actual launch took place on 4 December 1996" (Sholes 8: Chaln, 1999). The closeout phase of the project involved a multiple-day meeting of all the project teams where the vital information of the project was documented. The team had successfully implemented new and innovative processes and procedures for developing a space exploration program. In related stories and articles published since the conclusion ofthe project, many ofthe senior managers agreed that the project did not follow the traditional project implementation procedures that had been established as part of the space program. They also conceded that if the same mission were undertaken today. the likelihood of success would not be as great due to the information technology driven organizational culture. The Mars Pathnder Project l? Assessment and Analysls . 1. Please complete your evaluation of project management during this phase, using the following grid: Project Management Area Implementation Phase Scope Management Time Management Cost Management Quality Management Human Resource Management Communications Management Risk Management TM\" _ Procurement Management Integration Management Rating Scale: 5Excellent, 4Very Good, 3Good, 2P00r, lVeiy Poor. 2. Please highlight the major areas of strength in the management of this phase of the project: 3. Please highlight the major opportunities for improvement in the management of this phase of the project: The Mars Pathfinder Project 6 The Development Phase Budget constraints forced innovation. Instead of orbiting the planet in order to slow down the spacecraft prior to entry, the team opted for a less expensive direct-entry approach. If the lander entered too quickly, it would burn up during entry. Once in the Martian atmosphere, failure to decelerate sufficiently prior to landing could result in serious damage to the lander. Both of these possibilities presented new engineering challenges. (Tillman, n.d.). According to the original goals set by NASA, just getting the spacecraft to Mars and landing it safely equated to a successful mission. More specifically, "MPF's purpose is to demonstrate an inexpensive system for cruise, entry, descent, and landing on Mars. Other objectives for this mission are to demonstrate (1) a simple, low-cost system, at a fixed price for placing a science payload on the Mars surface at considerably less than the cost of the Viking mission, and (2) the mobility and usefulness of a microrover on the Martian surface." Scientific objectives were secondary on MPF, but included: . Investigate Martian atmosphere, surface metrology, and geology; . Characterize surface features; . Analyze the elemental composition of rocks and soil at the landing site; . Monitor atmospheric conditions as they varied over the course of the mission with photographic and analytical instruments (NASA, n.d.; Tillman, n.d.). The budget for designing, building, launching, and landing the Pathfinder with the microrover Sojourner was fixed at $196 million (US) with a three-year schedule (Pritchett & Muirhead, 1998). Of the $196 million (US) budget for the mission, the development baseline was scoped at $131 million (US), $40 million (US) were held as a reserve due to the associated risks and $25 million (US) were allocated to the rover (Pritchett & Muirhead). The baseline budget was based on a grassroots cost estimate and was developed using a product-oriented work breakdown structure. (Sholes & Chalfin, 1999). The development schedule for each Discovery mission was not to exceed 36 months. The timeline presented at the July 1993 Review Board was important. Due to the "orbital relationship between Earth and Mars, an opportunity for launch occurs only once every 26 months. And the launch window lasts only 30 days, at most." Miss the window d be8 7 of 17 The Mars Pathfinder Project December 1993 Ground system engineers run "end-to-end" test demonstrating how signal would be sent from Earth to Mars to the rover to Earth September 1994 First Critical Design Review passed April 1995 Test of the Entry, Descent, and Landing system June 1995 System level assembly begins December 1996 Launch date July 1997 Entry, descent, and landing on Mars, and receipt of first panoramic view of the Ares Vallis floodplain Most of the procurement and contracting groundwork typically occurs in the development stage of a project. The hardware acquisition team needed to establish a minimal set of requirements for the program that would achieve the maximum knowledge within the cost constraints (Jet Propulsion Labora- tory, n.d.). The goal was to identify vendors and subcontractors who would become partners in the pro- cess of developing cutting-edge technology and share in the risks and rewards that the project would offer. To meet the cost constraint objective, the procurement team managed to purchase more than 70% of the major procurements under fixed-price contracts. This was a tremendous accomplishment in an industry where cost-plus type contracts are predominant. They achieved this goal by creating a long- term vision of the project; this was accomplished in part by focusing vendors on the long-term goals of the Mars Exploration Program. The program aimed to launch two vehicles every 26 months within a $150 million (US) cost constraint per launch. Follow-on contracts served as an incentive for vendors to accept the fixed-price contracts. The team was successful in creating long-term vendor relationships that led to the continuous infusion of new technology. The integration of the individual components into the overall program ulti- mately helped produce team synergy throughout the program (Jet Propulsion Laboratory, n.d.). Rather than cut corners to meet the constraints of budget and schedule, the MPF team actually added tests. The assembly, test, and launch phase operations were started early enough to give plenty of time to work out issues related to mechanical integration and environmental testing. Allocating ade- quate time for testing of electronics parts prior to launch reduced the risk of failure during the mission.Eljilof17 The Mars Pathnder Project Given the nature of the mission, there were inherent risks related to the creativity and innovation of solutions. The MPF team did an outstanding job of ensuring that new ideas passed rigorous tests and were aligned with NASA's Faster, Better, Cheaper objective. A testament to the quality control on the MPF mission were the statistics of the mission assurance team. The cost related to mission assurance was less than one third that of traditional projects and the problem/failure rate was less than one quarter of normal (Sholes & Chaln, 1999). The statistics proved the level of quality that was inherent within the project as evidenced by the problem/failure rate being substantially lower than that of other programs at IPL. The lower problem/failure rate is directly related to the lower cost for the mission assurance department. During the implementation phase of the project, the team focused heavily on quality and execution ofthe mission. The project team ensured success and quality by holding more than 100 peer-review sessions throughout the life of the project. These sessions were a forum where open discussion, honesty, and accountability all played a role in ensuring that each component and process was reviewed and re-reviewed for quality and adherence to specications. These sessions allowed all team members to discuss and bring to the table issues and problems that they felt would impact the project. The open, honest discussions often uncovered project deciencies and proposed solutions, thereby reducing the overall risk ofthe project and ensuring quality. The organizational chart had related groups of functions such as hardware and software. These groups represented expertise in required areas such as propulsion and telecommunications. There were three project leads and administrative support. The leaders' tasks were to find the right expert to match the skill requirements for various elements of the project. But the team leader's function did not stop there. It takes one or more leaders to make teamwork work. The MPF leaders recognized that their people, each working on one part of the whole, had only a partial and hazy grasp of the overall picture. The project team members were totally immersed in their daily activities and could not reasonably be expected to appreciate how their own efforts and goals tied into the grand destination. It was essential for the leader to create the atmosphere and set the tone of focus and commitment. The project manager said, \". . . these essentials generated in all team members a willingness to put aside the internal competitiveness and ofce politics that rule many workplaces, and replace them with an attitude of people supporting people, and attitude of. . . We are all in this together\" (Muirhead & Simon, 1999). The Mars Pathnder Project quality checkpoint in the program. No assembled component, whethe r supplied or developed by IPL, was approved until mission assurance qualied the component. According to the JPL Director \"The Pathnder mission assurance innovations saved the project approximately $8 million compared to the cost of using more conventional approaches. This savings allowed the project to achieve its challenging mission objective within a very constraining cost cap." (Ainsworth, 1997). The organizational structure of the project team was certainly not the classic structure. with the boss on top of the chart, a row of managers, and then more and more boxes cascading downward to the lowest level. Such a hierarchical structure can imply that there is always someone above who carries \"real" responsibility The arrangement of the MPF project team's organizational chart was designed to eliminate that drawback. It conveyed the message of \"we're in this together." There was a constant interaction and exchange among project team members. Nothing is more frustrating to a project team than the attempt at controlling information unnec essarily. Although control is maintained, going down the wrong path may waste scarce resources. These and other communications issues were discussed and accepted by the MPF project team, helping them stay synchronized and united. Assessment and Analysis 1. Please complete your evaluation of project management during this phase, using the following grid: Project Management Area Development Phase Scope Management Time Management 1 Cost Management Quality Management Human Resource Management Communications Management Risk Management Procurement Management Integration BD 17 of 17 7 The Mars Pathfinder Project References Ainsworth, D. (1997). Clawson receives quality assurance award for NASA's Mars Pathfinder Mission. Jet Propulsion Laboratory. Retrieved on October 23, 2006 from http://www.jpl.nasa.gov/releases/97/clawson.html Jet Propulsion Laboratory. (1997). Mars Pathfinder winds down after phenomenal mission. Retrieved on October 23, 2006 from http://mars.jpl.nasa.gov/MPFewspio/mpf/releases/mpfover.html Jet Propulsion Laboratory. (n.d.). The Martian Chronicle, Issue 7. Retrieved on October 23, 2006 from http:/ mars.jpl.nasa.gov/MPF/martianchronicle/martianchron7/ Maloney, L. D. (1998). Mr. mission impossible. Design News, 54 (5), 86-96. Muirhead, B. K., & Simon, W. L. (1999). High-velocity leadership: The Mars Pathfinder approach to faster, better, cheaper. New York: HarperCollins. NASA. (n.d.). Discovery Mission: Mars Pathfinder. Retrieved on October 23, 2006 from http://discovery.nasa.gov/ pathfinder.html NASA, Jet Propulsion Laboratory. (2004). Spirit lands on Mars and sends postcards. Retrieved on October 23, 2006 from http://marsrovers.jpl.nasa.govewsroom/pressreleases/20040104a.html Pritchett, P., & Muirhead, B. (1998). The Mars Pathfinder approach to "faster-better-cheaper." Dallas, TX: Pritchett Publishing Company. Project Management Institute. (2004). A guide to the project management body of knowledge (PmBOK Guide)- third edition. Newtown Square, PA: Project Management Institute Project Management Institute. (n.d.). PMI' Professional Awards History. Retrieved on October 23, 2006 from http://www.pmi.org/info/AP_AwardsHistory.pdf Shirley, D. (1997). Managing creativity: A practical guide to inventing, developing and producing innovative products. Online book available from http://www.managingcreativity.com Sholes, C., & Chalfin, N. (1999). Mars Pathfinder Mission: 1998 International Project of the Year. PM Network, XIII (1), 30-35. Tillman, J. E. (n.d.) Mars Pathfinder Mission Summary. Retrieved on October 23, 2006 from http://www. k12.atmos. washington.edu/k12/mars/MPF_short_facts.html Although not cited, the following works were also consulted while preparing this document: Roberts, M. J. (2001). Developing a teaching case (Abridged). Boston: Harvard Business School Publishing. Swiercz, P. M. (2003). SWIF learning: A guide to student written- instructor facilitated case writing, unpublished manuscript, Washington, DC: The George Washington University.The Mars Pathnder Project \\ O In early 1994, a potential problem was looming. The avionics organization was to design a pointing device that could precisely zero in on an antenna on Earth. The group was not accustomed to working under tight budget and schedule constraints and was not stretching sufficiently to rise to the challenge. Their talents were needed in other areas of the project and alienating them was not an option. The project manager resolved the roadblock by announcing a design competition. He invited the [PL Mechanics Systems section to come up with a design for the device. When the designs were ready, the project manager and a representative from each design team (Avionics and Mechanics) made the decision. This was denitely an innovative approach for JPLbut it worked. ln luly 1994 the team was scheduled to face a critical design review. Preparing for reviews usurped time from the project. The project manager, cognizant of the make-or-break nature of reviews, orchestrated a peer review and uncovered a host of problems: 0 Progress had stalled on development of mechanical interfaces that describe how the physical pieces t together. Without mechanical interfaces. a large number of engineers would be unable to proceed with their designs. 0 The lander design was falling behind. o Airbag design was beginning to come together. 0 Resources were being allocated to higher priority projects. Fortunately, the team was able to have the review delayed until September 1994. \"The bottom line: the panel was not happy with us but didn't nd the situation serious enough to call for a Cancellation Review XC56,4. So in essence we passed\" (Muirhead 8: Simon, 1999). The implementation phase followed the success of the inception and development phases by maintaining the relationships with vendors and team members. The program stressed the continuous improvement of all project elements and achieved a team atmosphere where vendors and subcontractors performed and exceeded all program levels. Throughout the implementation phase, the procurement team continued to maintain responsibility for the procurement effort. The utilization of tracking documents such as the green, yellow, and red reporting charts allowed the Permmnnel to identify any components. .m_.,l___ ___J ...L-_.r
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