Please respond to the following five questions with each answer being no more than 250 words:

• What were your five key learnings from this workshop? What was your most surprising insight from the CJM session? (10 marks)
• Describe an experience you would like to map based on something that happened to you during the last 12 months. (10 marks)
• How would you start to implement the CX Hypothesis your team created during the exercise? (10 marks)
• What would you like to add to this CJM Workshop? (5 marks)
• What activity of the workshop would you have liked more inputs on? (5 marks)