Please see attached item that I am requesting assistance with, I have the Problem and identified root cause below.

Problem: Employee motivation impacts the turnover rate of a company.

Writing a Problem Statement When writing a problem statement, it is important to clearly identify and state the organizational problem that needs to be resolved, To articulate this information clearly, use the followmg steps as building blocks to complete the nal problem statement. The nal problem statement you create should be supported with factual data (e.g,, percentages, frequency, cost). Therefore, you are required to document sources at the end of the worksheet. Template for Writing a Problem Statement Worksheet Original problem or focus question a Call center representatives are not meeting quality standards. Stakeholders who are most affected by the problem - External customers and call center representatives. Original problem or focus question Restate the initial problem that launched the inquiry process or rewrite the focus question or one of the clarifying questions as a statement. Impact to stakeholders - Loss of customers and revenue. - Lower performance evaluations for representatives. - Higher call center attrition, - Potential missed serVice level agreements (fines). Stakeholders who are Identify who is most directly impacted by this problem. Type or problem - Skills and resources: Without the appropriate skills training and tools to perform the Job, the call center representatives are not prepared to succeed in their positions. most affected by the Alternately, who would benet the most if this problem were problem resolved? Type or problem For example, is the problem based upon skills, attitudes, knowledge. resources. competition, defects. or something else? Suspected canse(s) of the problem Based on the data analysis or the root cause analysis, what does the team think is the most signicant cause or causes contributing to this problem? What, if addressed, would make the greatest impact on resolving the problem? Include specic evidence, Suspected canse(s) of the problem a Call center representatives do not receive adequate training. c There are insufcient online resources for representatives to refer to in production. I There are insufCient management resources for coaching and mentoring representatives. Goal for improvement and longeterm impart a The call center will achieve a 998% quality rating with no more than 2% of the staff on quality action plans. Goal for improvement and longeterm impart Describe the target for impact, The goal should be measurable, Impact to stakeholders Describe the possible impacts to stakeholders if the problem is not addressed. Proposal for addressing the problem and determining impact from Christian Worldview perspective - Increase training time to meet industry standards, - Provide relevant, updated online tools for call center representatives, Proposal for addressing the problem and determining impact from Christian Worldview perspective The proposal is a highlevel strategy that represents promising practices drawn from research, local knowledge, and local expertise. Note sources, if possible, when presenting this information. This proposal will become the basis for subsequent action planning. As an agent of change, describe the impact your solution will have on stakeholders in the company from the Christian worldview. Final problem statement Tie the above statements into three to ve coherent sentences that could be easily understood by a wide range of stakeholders, Documentation of sources Use APA format to document the sources used to support the problem statement. Final problem statement - Many call center representatives are not achieving quality standards, thereby contributing to the overall lowquality rating (92%) for the call center. Through data and process evaluation, it was determined that the training time for call center representatives is 30% less than other similar call centers, which may contribute to lack of skills training. In addition, the online tools available to the call center representatives are not updated frequently with procedural changes and do not contain all required information necessary for representatives to perform their job. The low quality over the past 6 months has resulted in a 2% decrease in customers and a $550,000 loss in annual revenue. Decreased employee satisfaction in the call center due to the issue has contributed to a 5% increase in voluntary attrition, which costs the business $80,000 annually. There is an opportunity to improve quality and reduce both customer and